Strategy Driven

DECEMBER 18, 2014

Communicating with colleagues, manipulating spreadsheets, entering customer information into a CRM… these are all examples of time-consuming manual processes that can be done better and faster by someone (or something) other than you. Then go forth and do more in 2015. Your mouse and keyboard are major sources of inefficiency.

CRM 70

CRM Software Efficiency Learning Curve 70

Skip Prichard

JUNE 28, 2019

Fixing a car is complicated; disrupting the automotive industry is complex. Implementing a customer relationship management system is complicated; delivering a winning customer experience every time is complex. 10 Steps to Solving Complexity. You list 10 simple steps to solving complexity. Too many things are changing too fast.

Sull 71

Sull How To Insourcing Sharpe 71

Harvard Business Review

MAY 16, 2017

You’re ready to make a career move, up to a higher level or into a different industry or an entirely new field. So here’s how she made sure her résumé attracted the attention of hiring managers when she started applying for chief administrative officer (CAO) positions. Manage junior staff and evaluate performance.

COO 13

COO Chief Operating Officer Transportation Real Estate 13

Harvard Business Review

DECEMBER 6, 2018

Salesforce Einstein features within your CRM system) the fit with your business processes and IT architecture will require significant planning and time for adaptation. Tech companies like Alphabet have even more learning; that company had 2700 AI projects underway as far back as 2015.

Company 8

Company Maturity System Engineering 8

Harvard Business Review

JULY 27, 2017

To fill the void and build such a new BMW startup unit, Gimmy partnered with an experienced innovation manager from BMW, Matthias Meyer. From 2012 to 2015, the number of global corporate venture capital deals almost doubled, and their investments quadrupled, to $29.1 Harnessing Big Potential While Minimizing Risk.

Venture Capitalist 8

Venture Capitalist Meyer Innovation Fixed Costs 8

Harvard Business Review

JANUARY 16, 2018

Businesses are understandably reluctant to share their CRM and sales data, and most research in this field has been based on surveys. from March 2015 to April 2016. Or in management parlance, when a brand provides better customer service, will customers reward that brand with greater loyalty or pay a price premium?

Wireless 12

Wireless Airlines Brand Loyalty 12