The Horizons Tracker

SEPTEMBER 27, 2021

” Support for adoption assistance has been growing among organizations, with data suggesting it has leapt from 7% in 2015 to 10% in 2019. Investment into these areas appears to be beneficial for companies due to the boost they provide to productivity, engagement, and loyalty.

Loyalty 133

Loyalty Policies Metrics Commitment 133

Great Leadership By Dan

MAY 2, 2019

Creative leaders inspire commitment and loyalty to the organization and its mission. This condition requires that the leadership system of the organization undergo a fundamental shift from Reactive leadership to Creative.

Creativity 282

Creativity Leadership Agility Self-aware 282

Lead Change Blog

APRIL 1, 2016

” he responded, “Work as a keynote speaker, write business books, and work as a customer loyalty consultant–exactly what I am doing”! 12/2015: John Stoker. 11/2015: Sean Glaze. Thanks for sharing a moment in your daring adventure with us, Chip! Previous Featured Instigators: 3/2016: Eunice Parisi-Carew.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

Tanveer Naseer

DECEMBER 20, 2016

Customers try to avoid poor service According to the 2015 Global State of Multichannel Customer Service Report, 62 percent of global consumers have stopped doing business with a company due to poor customer service. Nevertheless, training your staff to deliver great customer service should be a continuous process.

Performance Review 100

Performance Review Review Loyalty Customer Loyalty 100

Chart Your Course

MAY 3, 2016

The Harvard Business Review reports culture directly impacts employee satisfaction, job performance, business creativity, commitment and loyalty, retention and absenteeism, and — perhaps the most important quality to executives — the bottom line. Consider Millennials.

Positioning 100

Positioning Career Absenteeism How To 100

Chartered Management Institute

DECEMBER 5, 2023

It certainly demonstrates the loyalty that companies can inspire when they invest properly in people. Mars gave Fiona a deep knowledge of everything from sales and marketing to general management, and she finally became global president of food, multisales and global customers at the company in 2015.

Reis 104

Reis Learning-by-Doing Training Long-term 104

Chart Your Course

MARCH 29, 2016

years, while in 2015, CNBC reported the median for millennials was two years. Fostering a work environment that engages employees is vital to increasing loyalty. Bureau of Labor Statistics reported in 2014 that the median number of years workers had been with their current employer was 4.6

Survey 100

Survey Mentor Policies Loyalty 100

Eric Jacobson

DECEMBER 3, 2020

Flashback to this post from early 2015 : After reading nearly 40 books about leadership released this year, my pick for the very best new leadership book of 2014 is, The Front-Line Leader: Building a High-Performance Organization from the Ground Up , by Chris Van Gorder. My father always told me, “don’t steal from the hand that feeds you.”

Books 65

Books Leadership Ethics Morale 65

Eric Jacobson

NOVEMBER 3, 2020

Flashback to this post from early 2015 : After reading nearly 40 books about leadership released this year, my pick for the very best leadership book for 2014 is, The Front-Line Leader: Building a High-Performance Organization from the Ground Up , by Chris Van Gorder. My father always told me, “don’t steal from the hand that feeds you.”

Books 65

Books Leadership Ethics Morale 65

Strategy Driven

JANUARY 9, 2015

Customer loyalty cards are one of the best ways of gaining insights into how people spend their money. People will sign up for loyalty cards if they know they can enjoy special offers and deals that are applicable to them. Yes, you can offer targeted promotions to loyalty card holders. Let’s say that you own a retail store.

Loyalty 50

Loyalty Customer Loyalty Retail Tactics 50

Harvard Business Review

MARCH 21, 2018

If your customer retention strategy relies on “buying” loyalty with rewards, rebates, or discounts, it is coming at a high cost. That’s because the “loyalty era” of marketing, as we’ve known it, is waning. /Getty Images. Under Armour, Inc. offers a good example.

Loyalty 14

Loyalty Marketing Apparel Maslow 14

Strategy Driven

OCTOBER 19, 2015

Your customer is looking to increase THEIR sales, THEIR customer loyalty, THEIR employee loyalty, THEIR productivity, THEIR morale, THEIR profit, and to have no problems. Copyright 2007-2015 by StrategyDriven Enterprises, LLC. If you think it’s valuable, and your customer doesn’t perceive it to be valuable, it ain’t value.

Mission Statement 50

Mission Statement Customer Loyalty Loyalty Seminar 50

Strategy Driven

APRIL 6, 2015

My good friend, and IBM’s social evangelist, Sandy Carter, asked me to comment on what’s next in the world of social selling for 2015. Here are the Social Media and Social Selling Trends for 2015 : Social media and social selling are entering the next phase. My business plan for 2015 has a heavy concentration on social selling.

Media 50

Media Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

NOVEMBER 23, 2015

Many intangible factors — such as memories, the rumored or real behavior of the company that produces the product, the fact-based or erroneous opinions of others, even the consumer’s true or false conceptions about the product — all end up having a huge impact on what that person purchases and on brand loyalty. Consider leaving a comment!

Brand 50

Brand Loyalty Price Advertising 50

Strategy Driven

DECEMBER 21, 2015

Value, service, and help are the REAL three things that customers require to give their business and maintain their loyalty. To prove the value of your product or service, and your ability to give value beyond the sale to the PROSPECT so you can earn the order, the reorder, and the loyalty. Totally bogus. Gitomer and Buy Gitomer.

Loyalty 50

Loyalty Open-book Customer Loyalty Ethics 50

Eric Jacobson

JANUARY 30, 2019

Flashback to this post from early 2015 : After reading nearly 40 books about leadership released this year, my pick for the very best is the book, The Front-Line Leader: Building a High-Performance Organization from the Ground Up , by Chris Van Gorder. Each chapter is comprised of short sections, often about the length of a blog posting.

Books 50

Books Leadership Ethics Morale 50

Strategy Driven

JANUARY 4, 2016

I have hundreds of hours of sales, customer loyalty, attitude, trust, and personal development training available, ( GitomerLearningAcademy.com ) and my inside team will be the first to take advantage of it. Copyright 2007-2015 by StrategyDriven Enterprises, LLC. This shoemaker’s daughter will wear shoes FIRST. All out better student.

Customer Loyalty 50

Customer Loyalty Seminar Loyalty Objective 50

Strategy Driven

JUNE 8, 2015

I get loyalty by giving loyalty. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! I’m a one-on-one person.

Open-book 50

Open-book Loyalty Mission Statement Customer Loyalty 50

Strategy Driven

AUGUST 31, 2015

It’s how they earn the best things in life—trust, respect, loyalty, confidence and opportunity. Larry Weidel is the author of Serial Winner: 5 Actions to Create Your Cycle of Success (Greenleaf; October 2015). Copyright 2007-2015 by StrategyDriven Enterprises, LLC. Near the End, You Have to Finish. About the Author.

Competitive Advantage 50

Competitive Advantage Greenleaf Long-term Short-term 50

Strategy Driven

NOVEMBER 2, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2015 by StrategyDriven Enterprises, LLC. About the Author.

Power 50

Power Open-book Customer Loyalty Definition 50

Strategy Driven

MARCH 30, 2015

Not just for loyalty of existing customer base, but also to earn referrals and testimonials. Copyright 2007-2015 by StrategyDriven Enterprises, LLC. From 9-5 you’re busy chasing people, leaving voice mails, and being frustrated by a consistent lack of progress. Sales require relationship building. Gitomer and Buy Gitomer.

Loyalty 50

Loyalty Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

JANUARY 5, 2015

PERSONAL NOTE: When I saw the statistic that 68% of Facebook usage is mobile, I realized the revolution was in full swing and those not playing hard would lose sales, loyalty, goodwill, reputation, and profit. Copyright 2007-2015 by StrategyDriven Enterprises, LLC. REALITIES: Customers are smarter. You must be at least as smart.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

OCTOBER 26, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2015 by StrategyDriven Enterprises, LLC. About the Author.

How To 50

How To Customer Loyalty Seminar Definition 50

Strategy Driven

JUNE 15, 2015

Copyright 2007-2015 by StrategyDriven Enterprises, LLC. What’s your proactive marketing approach to loyalty? Consider leaving a comment! If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. All rights reserved. A legacy of insight.

Marketing 50

Marketing Discount Competitive Advantage Audience 50

Strategy Driven

OCTOBER 5, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2015 by StrategyDriven Enterprises, LLC. About the Author.

Reference 50

Reference Customer Loyalty Definition Seminar 50

Strategy Driven

NOVEMBER 9, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2015 by StrategyDriven Enterprises, LLC. About the Author.

Customer Loyalty 50

Customer Loyalty Library Seminar Creativity 50

Strategy Driven

OCTOBER 12, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2015 by StrategyDriven Enterprises, LLC. ’ Change that.

Customer Loyalty 50

Customer Loyalty Library Seminar Books 50

Strategy Driven

DECEMBER 14, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2015 by StrategyDriven Enterprises, LLC. About the Author.

Seminar 50

Seminar Incentives Objective Price 50

Strategy Driven

JULY 27, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2015 by StrategyDriven Enterprises, LLC. About the Author.

Open-book 50

Open-book Customer Loyalty Long-term Competitive Advantage 50

Strategy Driven

APRIL 13, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2015 by StrategyDriven Enterprises, LLC. About the Author.

Objective 50

Objective Video Customer Loyalty Competitive Advantage 50

Strategy Driven

NOVEMBER 16, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2015 by StrategyDriven Enterprises, LLC. About the Author.

Mission Statement 50

Mission Statement Customer Loyalty Ethics Seminar 50

Strategy Driven

JULY 13, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2015 by StrategyDriven Enterprises, LLC. About the Author.

Reputation 50

Reputation Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

JULY 6, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2015 by StrategyDriven Enterprises, LLC. About the Author.

Insurance 50

Insurance Committee Customer Loyalty Competitive Advantage 50

Strategy Driven

JUNE 22, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2015 by StrategyDriven Enterprises, LLC. About the Author.

Seminar 50

Seminar Price Customer Loyalty Competitive Advantage 50

Strategy Driven

JUNE 15, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2015 by StrategyDriven Enterprises, LLC. About the Author.

Mission Statement 50

Mission Statement Seminar Customer Loyalty Competitive Advantage 50

Strategy Driven

MARCH 23, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2015 by StrategyDriven Enterprises, LLC. About the Author.

Customer Loyalty 50

Customer Loyalty Competitive Advantage Follow-up Seminar 50

Ron Edmondson

MARCH 12, 2015

Time commitment and loyalty are different for the newer generation. Related posts: Join Me At Exponential 2015. Some traditions may actually be good and should be celebrated. And, we will talk about that at the conference. What are some of the differences in leading this generation and culture from the past? There is less of it.

Conference 30

Conference Edmondson Loyalty Long-term 30