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Writing Your Résumé When Your Job Title Doesn’t Reflect Your Responsibilities

Harvard Business Review

You’re ready to make a career move, up to a higher level or into a different industry or an entirely new field. So here’s how she made sure her résumé attracted the attention of hiring managers when she started applying for chief administrative officer (CAO) positions. Manage junior staff and evaluate performance.

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How Customer Service Can Turn Angry Customers into Loyal Ones

Harvard Business Review

Businesses are understandably reluctant to share their CRM and sales data, and most research in this field has been based on surveys. from March 2015 to April 2016. Or in management parlance, when a brand provides better customer service, will customers reward that brand with greater loyalty or pay a price premium?