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How Employee Engagement Drives Customer Satisfaction

N2Growth Blog

They take ownership, deliver on their commitments, in and outside the organization, and are passionate about satisfying the customer because they own the results of their work. In short, engaged employees are a pre-requisite for building a high-performance team within an organization. They are the result of employee activities.

Metrics 346
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From Words to Worth: Navigating the True North of Organizational Values

Mike Cardus

Their research emphasizes the role of perceived integrity among top managers and highlights the strong correlation between an organization’s culture and its success (Guiso et al., Values Beyond Proclamation The study underscores a fundamental realization: Proclaimed values often seem detached from the organization’s lived reality.

P&L 78
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Think Tomorrow, Act Today: Making Strategy Matter

Lead Change Blog

For most organizations, 2020 was heavily tilted toward understanding – understanding COVID-19 and its impacts to daily life and business, causes and solutions to racial problems, and how to find certainty in uncertain circumstances. Strategies are the bundling of chosen activities, and not to be confused with goals or objectives.

Strategy 273
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The You Matter Marathon’s Next Step

Lead Change Blog

I had the opportunity recently to donate to a famine-relief fund whose goal is to address the humanitarian crisis occurring in ten countries spanning Africa and Yemen. 2) Two major corporations had each committed to $1 million in matching funds. Many companies, schools, and community organizations benefited from participating.

Webinar 215
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70 New Year's Resolutions For Leaders In 2017

Eric Jacobson

With only one month left of 2016, it's not too early to start identifying your New Year's Resolutions for 2017. Perhaps write down five to ten and then between now and December 31, think about which couple you want to work on during 2017.

Mentor 50
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September 2020 Leadership Development Carnival

Lead Change Blog

Bernd Geropp provided How to set goals with your employees. Bernd shares: “Goal setting with employees is not easy. What do you need to do, to not just set but agree on goals with your people?” Is your organization and its culture part of the new story?” 2017 WBI U.S. Here’s how to do that.”

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A Year-End Note Of Inspiration To Keep Pushing Ahead

Tanveer Naseer

And while the voting process for Brexit and the US presidential election was held this year, the real consequences and impact of those choices won’t be truly felt or understood until well into 2017 and beyond.

Long-term 269