Fri.Sep 09, 2011

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Managing the Unmanageable

Leading Blog

If we truly want to deal with a difficult or unmanageable person, we have to get at the thinking behind the behavior. Why do they do that? Why are they that way? Instead of going deeper, it’s easier to just label them and avoid the issue. He’s rude. She’s unreliable. He’s an egomaniac. She’s self-absorbed. Anne Loehr and Jezra Kaye, authors of Managing the Unmanageable , say that these “unmanageable” people are costing companies a fortune.

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The People You Try to Please Control You

Leadership Freak

The people you try to please control you and your organization. Customers drive organizations, you don’t. Drucker said, “The purpose of business is to create and keep a customer.” You are all about pleasing customers. Pleasing others, however, presents problems for you. The more people you try to please: The more frantic you and your [.].

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What Does Your Worry Fix?

Kevin Eikenberry

Ernest Hemingway was a brilliantly talented and very interesting man. While I am in no way an expert on him or his life, when in Key West a week ago, I toured his home there. In fact, here is a picture of Lori and I standing in front of the house. Whether before reading on, [.].

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What It Takes to Be Ready

Next Level Blog

There are a lot of memories coming to the surface as the tenth anniversary of the September 11 attacks approaches. Of course, some of the most vivid memories are of the first responders who showed so. Please click the headline to read the whole story.

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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The USPS Lesson

Women on Business

The post office is nearly bankrupt, the cost cutting is not working. We are in danger of losing a service that is vital to many small businesses. So while other business blogs are looking at this situation and wondering what went wrong, I’m asking “what can we learn?” The postal situation is not unique and what it highlights is how the wrong type of organizational culture can kill even a giant like the postal system.

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Photo Inquiry Friday: Are you Making Progress?

Mike Cardus

Just finishing The Progress Principle my mind has been on hyper-drive of innovation and working with teams and leaders to become more effective and love the work they do. This is accomplished in iterative steps, the belief that a macro-leap of innovation can happen is false. All innovation and progress happens in slow steps of progress. When working with teams I express this by asking them to stop, and just think about their next choice, which option is the best right now.

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Are You Willing to Listen to Feedback?

Your Voice of Encouragement

We all make mistakes. While you probably agree intellectually with that statement, it’s not always easy to admit when you actually make one. Especially when someone else points it out to you. Learning to graciously respond to constructive feedback is one of the most important skills you can ever learn. But we aren’t taught how to do it in school or at home.

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Who Do You Serve?

Modern Servant Leader

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The iPad Goes Mainstream – Even Libraries are Becoming Fans, and Enthusiastic Users

First Friday Book Synopsis

Facebook COO Sheryl Sandberg did a lightning round with Oprah, which was basically the greatest thing ever. Facebook COO Sheryl Sandberg: Books on paper or books on a Kindle? Oprah: “iPad.&# (read the article here) ————- I have written before about how much I like – really like! – my iPad. In the “reading books” [.].

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Closeout for 9.9.11

LDRLB

Every friday we review the posts from LeaderLab contributors that has appeared on this blog and elsewhere online. Here. Our latest podcast episode featured Teresa Amabile of Harvard Business School talking about the power of progress on individual motivation and performance. We capped off our series on change by reviewing Kotter’s 8-stage change model.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Jobs, Innovation, and Economic Recovery - Gary Harpst's Perspectives

Six Disciplines

Jim Blasingame, the Small Business Advocate, interviewed Six Disciplines CEO Gary Harpst on three new topics: Listen to the these newest podcast interviews below: What should Obama's jobs speech include? Americans respond best to leaders who inspire. Gary Harpst joins Jim Blasingame to compare what President Obama SHOULD say in his jobs speech in contrast to what he probably WILL say.

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Accepting Feedback - The Breakfast of Champions

Building Personal Strength

A few days ago, I finished a draft of a book I'm calling "The Wise Uncle." It was inspired by a good friend of mine, who told me about a life-changing conversation he had with his uncle, back when my friend was 12. I thought: I wish I had had a wise uncle mentor when I was 12. It would have made a huge difference. And then I thought, what would the ideal wise uncle interchange be like?

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Video: Set The Example

Tim Milburn

I recently shared a five minute lesson with our current group of student leaders. The format followed the Ignite Seminar template – a speaker gets five minutes with 20 slides that transition every 15 seconds. It’s a fantastic way to engage those who lack the attention span. My lesson hit home on the power of “setting the example&# as the leader.

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A Handful of Fossil Shells and Vast Reaches of Time

Building Personal Strength

One of my favorite memories of the Fossil Rim Wildlife Center near Glen Rose, Texas, was the parking lot outside of the restricted area. While we were waiting for everyone to return to the shuttle vehicle, the guide reached down and grabbed a handful of what looked like gravel. He put it in my hand. "Fossils," he said. 2011 photo by Kathleen Scott I looked at the material more closely, and sure enough, they weren't tiny pebbles.

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10 HR Metrics to Track in 2024

Discover the power of HR metrics. Master recruiting, control skyrocketing labor costs, and reduce turnover rates. Get insights into key metrics like Time-to-Fill, Cost-per-Hire, and Turnover Rate. Equip your business for success in 2024.

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The Post I Shouldn’t Have Posted…and How it Changed Me

Ron Edmondson

I once wrote a post… It’s been a couple years now, but it taught me a lasting lesson… I wrote about a situation I was dealing with at the time… It was a general post… The post addressed a leadership principle involving a disagreement I had with someone… A leadership issue…I write about leadership issues… I thought I was right…he thought he was… I still agree with my position…he still agrees with his… It was not a staff member̷

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Opportunity to attend webinar with Julian Birkinshaw, author ‘Reinventing Management’

Chartered Management Institute

Jossey Bass are running a 90 minute webinar on 22nd September with author of Reinventing Management, Julian Birkinshaw. Related Content: New ebooks for the CMI library - tell us what we should be ordering. You are not watching this post, click to start watching.

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10 Reasons I Love Our Military Families

Ron Edmondson

I am honored to live in a military town. All my life I have known soldiers. Some of my best friends and family have been military-related. Our church has a large military population. I have heard people talk about the burden of military families on a church, because every three years they have to be replaced. The family in this picture was in our community group, but left our church for a reassignment.

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Why Someone from Apple Needs to Ride the Shanghai Subway

Harvard Business Review

Spend some time on the subway in Shanghai, and you'll see that despite the challenge of having to use thousands of characters, Chinese commuters are among the most fluent texters in the world — unless they're using iPhones. Writing a text message in Chinese requires typing a few letters, then either allowing the phone to enter what it thinks is the intended character or selecting the character from a string of choices.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Is Your Business Biased Against Innovation?

Strategy Driven

Many people do not typically think of metrics and accounting as roadblocks to innovation, yet you call these out as potential problem areas. Why? Many conventional metrics we use to estimate value are based on faulty assumptions. Net present value [NPV] is a case in point. The logic of NPV is to project cash flows into the future and then discount those flows back into today’s dollars at a given cost of capital.

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Decisions, Not Events, Shaped Leaders After 9/11

Harvard Business Review

Ten years after four airliner crashes in New York, Washington and Pennsylvania, many are reflecting on how those events changed the course of history. But it was not 9/11 itself that changed history: it was our reactions to it — for better and for worse — that altered history. While many have analyzed the actions of our national leaders in response to those terrorist attacks, I'd like to focus in this post on the actions of leaders who did not make the headlines but did make a differ

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Three Hard Lessons From September 11

Harvard Business Review

In the decade since September 11, 2001, Americans have learned how to get along in a new world. For most of us, that means we show up earlier at the airport and we don't complain when we're asked to take off our shoes there. But for the U.S. military, the last decade has been one of figuring out how to succeed in a world where the capabilities that allowed it to lead in the past have often hamstrung its efforts to address new challenges.