Chart Your Course

OCTOBER 21, 2016

Our DISC behavior and other talent management assessments change people’s life’s and have a major impact on organizational improvement. However, for lasting change, there is a right way and wrong way in using these assessments. This webinar will outline some of the proven ways to use DISC and other assessments for a long lasting change with both internal and external clients.

Organization 109

Organization Webinar How To Workshop 109

Chart Your Course

OCTOBER 13, 2016

The concept of lean management derives from the manufacturing industry, where the focus is on the outflow of products rather than the waste that comes with it. In recent years, however, lean management has been expanded to include non-manufacturing functions , including human resources. Here’s a bit more about how lean workforce optimization uses these principles to keep employees happy, while delivery stays at a maximum.

Management 109

Management Lean Manufacturing Human Resources Environment 109

Chart Your Course

OCTOBER 10, 2016

At the front entrance of Stu Leonard’s Grocery Store stands a large boulder. Engraved in the boulder are these words: “Our Policy. Rule 1: The customer is always right! Rule 2: If the customer is ever wrong, re-read rule 1″ This inscription in stone illustrates the attitude needed for exceptional customer service. Stu Leonard has successfully transformed their policy into action to over 100,000 weekly customers.

Competitive Advantage 118

Competitive Advantage Long-term Policies Bottom-up 118