Chart Your Course
OCTOBER 10, 2016
At the front entrance of Stu Leonard’s Grocery Store stands a large boulder. Engraved in the boulder are these words: “Our Policy. Rule 1: The customer is always right! Rule 2: If the customer is ever wrong, re-read rule 1″ This inscription in stone illustrates the attitude needed for exceptional customer service. Stu Leonard has successfully transformed their policy into action to over 100,000 weekly customers.
Chart Your Course
SEPTEMBER 6, 2016
Thirty-seven percent of the American workforce now say they have worked remotely, representing a fourfold increase since 1995, according to a recent Gallup poll. For workers in many industries, working remotely is a novel concept. But for traveling sales representatives, working away from the office has long been a way of life. In 2014, there were 1,800,900 wholesale and manufacturing representatives in the United States, the Bureau of Labor Statistics reports.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Chart Your Course
APRIL 20, 2016
The team is the foundation of any organization. Strengthening your team pays off with numerous benefits, which includes a more efficient group synergy and long term organizational growth. Unfortunately, not many teams start out perfectly in sync. Each individual member has their personal goals and quirks, which can sometimes get in the way of group productivity.
Chart Your Course
OCTOBER 21, 2016
Our DISC behavior and other talent management assessments change people’s life’s and have a major impact on organizational improvement. However, for lasting change, there is a right way and wrong way in using these assessments. This webinar will outline some of the proven ways to use DISC and other assessments for a long lasting change with both internal and external clients.
Chart Your Course
OCTOBER 13, 2016
The concept of lean management derives from the manufacturing industry, where the focus is on the outflow of products rather than the waste that comes with it. In recent years, however, lean management has been expanded to include non-manufacturing functions , including human resources. Here’s a bit more about how lean workforce optimization uses these principles to keep employees happy, while delivery stays at a maximum.
Chart Your Course
MAY 31, 2016
Happy employees are more productive than their peers at work. That’s according to new data from the University of Warwick. In fact, this body of research cites that those happy employees are 12 percent more productive than their counterparts in the office. Additionally, a recent Gallup poll found that only 13 percent of the employees that were surveyed were engaged at work.
Chart Your Course
MAY 3, 2016
The culture of a business may be the most significant factor in determining a company’s success. The Harvard Business Review reports culture directly impacts employee satisfaction, job performance, business creativity, commitment and loyalty, retention and absenteeism, and — perhaps the most important quality to executives — the bottom line. The best companies in the country know the power of a positive work environment both for their employees and key stakeholders.
Expert insights. Personalized for you.
118 
Let's personalize your content