4 Words You Should Never Say To A Customer
Eric Jacobson
JANUARY 25, 2012
Author Harvey MacKay wrote the following spot-on advice awhile back in his column in the Kansas City Business Journal. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We can't meet that deadline.
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