Wed.Jan 25, 2012

Eric Jacobson

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4 Words You Should Never Say To A Customer

Eric Jacobson

Author Harvey MacKay wrote the following spot-on advice awhile back in his column in the Kansas City Business Journal. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We can't meet that deadline.

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10 Tips For How To Be A Healthier Leader

Eric Jacobson

If you're like many leaders, you're "too busy" to exercise on a regular basis. And, you don't give yourself time to renew and refresh. Truth is, there are ways to fit exercise and healthful habits into your busy day that will pay off in dividends. From Experience Life magazine, here are 10 tips for how to fit even just moments into your day (at work, on the road and at home) to help you become more healthful: Make a plan to exercise.

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