Sun.Mar 18, 2012

Eric Jacobson

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25 Ways To Be A Better Leader

Eric Jacobson

If you don't have time to read a book about how to improve your leadership skills, tackle a handful of these tips, complied from the works of many authors: Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Talk about values more than rules Reward how a performance is achieved and not only the performance Constantly challenge your tea

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Promote Good Internal Customer Service

Eric Jacobson

Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, remind your team members/ employees of the need for and importance of internal customer service. Similar to external customer service, that means employees/team members should: 1.