December, 2009

Eric Jacobson

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Set A Good Example

Eric Jacobson

Another month has gone by so it's time to remind ourselves to be good leaders by setting a good example. So, let's take a few minutes today to be sure we are doing all of the following: 1. Praise when compliments are earned. 2. Be decisive. 3. Say "Thank You" and sincerely mean it. 4. Show and demonstrate trust. 5. Communicate clearly. 6. Listen carefully. 7.

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Have A Great New Year

Eric Jacobson

Your leadership skills were likely put to the test in 2009 like never before. Kudos to you for making it through the year. And for your thirst for information on how to become a more effective leader. Thank you for allowing me to share my ideas and suggestions with you in this Blog. Thanks to everyone who became a Blog subscriber. And, to the increasing number of followers who have shared postings from the Blog via Twitter.

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Be More Like Southwest Airlines

Eric Jacobson

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. According to SWA Chairman, President and CEO Gary Kelly, as reported in the company's in-flight magazine, "every company has a culture, whether that culture is supportive or stifling, active or passive, fun or discouraging.

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Block The Exit Door

Eric Jacobson

According to the 2009 Employment Dynamics and Growth Expectations Report, 55% of employees plan to change jobs, careers or industries "when the economy recovers." That's an alarming statistic and one that all workplace leaders should take to heart. Leigh Branham, founder and CEO of the Overland Park, KS company Keeping The People , says employees leave for seven main reasons, and money isn't among the seven.

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Address Your Nonperformers

Eric Jacobson

Resolve to be proactive about talking with nonperformers in 2010. So, if you have an employee who needs to improve his/her performance, don't delay that tough conversation with him. By addressing the issue with him early in 2010, you give him the opportunity to improve -- because most employees want to do a good job. But, sometimes, they just don't know they aren't performing up to your required standards.

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Pass "The Leadership Test"

Eric Jacobson

There's a new book that asks its readers five powerful questions, putting aspiring leaders to the ultimate test of what it takes to be a true leader. The best thing about this book is that if you pass the test you can skip reading many of the mountains of other leadership books on the market today. Timothy R. Clark's new book, called " The Leadership Test " forces you to do some valuable soul searching.

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Learn From The Best Sports Coaches

Eric Jacobson

Former University of Kansas head basketball coach Roy Williams recently told U.S. News & World Report magazine that there are three things that coaches as leaders must do to drive success: "Have everyone on the team focus on the same goal." And, the leader must effectively communicate that goal to the team. "Emphasize those goals every day." "Understand that although everyone has a common goal, individuals also have goals, needs and dreams that must be cared for.

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