Eric Jacobson
APRIL 23, 2011
Are you leading an organization where e-mail communication is ineffective? Here are some wise guidelines that Verizon Wireless has used to promote effective, efficient and responsible e-mail use within its company. You can find these guidelines in the new book, Managers, Can You Hear Me Now? , written by Denny F. Strigl, former CEO and President of Verizon Wireless.
Eric Jacobson
APRIL 9, 2011
Are you a leader in need of ideas for how to retain your customers and how to find new ones? Here are 12 ideas for you : Offer payment plans. Conduct customer satisfaction surveys. Develop a system to track your customers. Ask all customers how they heard of your business. Identify a market you may have overlooked. Return all telephone calls. Ask your customers to come back again.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Eric Jacobson
APRIL 16, 2011
High-functioning teams can disagree and still produce excellent products and results. Team members can also disagree and still care about each other. And, they can challenge each other to think differently. Best-selling leadership book authors Scott J. Allen and Mitchell Kusy recommend that leaders ask seven tough questions of their teams to help maximize their results.
Eric Jacobson
APRIL 2, 2011
A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. That is what author Mark Thompson and Brian Tracy proclaim, and I agree with them. They also say in their book, Now.Build A Great Business! , that: a slow response to a customer complaint triggers fear and anger.
Eric Jacobson
APRIL 24, 2011
As a leader, the time will come when you will have to speak with an employee about his or her poor performance. Here are six steps that will guide you through that process: Tell him what performance is in need of change and be specific. Tell him how his actions negatively affect the team. Let the discussion sink in. Set expectations of performance improvement and timeframe , and get his agreement on the desired outcome.
Eric Jacobson
APRIL 14, 2011
The authors of a new leadership book that publishes next month suggest that readers don't read their book cover to cover. But, if you're like me, you'll read the book that way. That's because I found, The Little Book of Leadership Development , by Scott J. Allen and Mitchell Kusy, a compelling read, packed with practical tips and techniques for both leading and helping others to learn how to lead effectively.
Eric Jacobson
APRIL 21, 2011
If you're a parent of two children you already know that when the two are fighting and child #1 tells you what happened, you then ask child #2 what happened, and most often the truth is somewhere in the middle of what the two children have told you. Surprisingly, many managers, even when they are parents, don't use this parenting "discovery" skill in the workplace.
Expert insights. Personalized for you.
84 
Let's personalize your content