June, 2011

Eric Jacobson

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Southwest Airlines Shares 40 Lessons For Business Leaders

Eric Jacobson

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. The lessons provide good tips for business leaders. If you missed the full list, here are some of the highlights: Invent your own culture and put a top person in charge of it. A crisis can contain the germ of a big idea.

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What To Ask Your Team Before Acting On Their Recommendation

Eric Jacobson

There's a great article in the June issue of the Harvard Business Review by Daniel Kahneman that includes a 12-question checklist that is designed to unearth cognitive biases of teams making recommendations that leaders take into consideration before they make their decisions. The questions include those the leaders should ask themselves and questions they should use to challenge the people proposing a course of action.

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Grossman's Communications Book Is Your Business Must-Read Summer Book

Eric Jacobson

Can't decide what one business book to take on your summer vacation to accompany your "fun-reading" books? I recommend David Grossman's, You Can't Not Communicate, 2." Why, because this updated installment of his previous best-seller with virtually the same title is an easy read and one you can finish in an afternoon. More important, David gives you lots of practical, real-world, wise, straight-forward advice on how to communicate more effectively as a leader -- all tips and techniques you can s

Books 70
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What Will Your Leadership Legacy Be?

Eric Jacobson

As a leader, you likely have asked yourself, " How do I want to be remembered as a leader ?" But, perhaps the more important question is, " How will I be remembered as a leader ?" The answer to that question is likely going to be based on the valuable lessons you shared with those you led, among other things. The Kansas City Star newspaper last year wrote a story about Marion Laboratories and its 60th anniversary.

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How May I Make You Smile?

Eric Jacobson

Walk up to the order taker at the new Unforked restaurant in Overland Park, KS and you'll be greeted with, " How may I make you smile ?" Chances are just hearing that will make you smile. And, how refreshing that is to hear versus, "How may I help you?" This small, but creative wording change is a sign that the leader of the team at Unforked is thinking out of the box.

Travel 66
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Now What Do You Ask A Job Candidate?

Eric Jacobson

Twenty-some years ago, my supervisor taught me to ask job candidates, " If you are stranded on an island and could choose to have with you only one book and one magazine, which book and magazine would you choose ?" Over the years, some of the same books and magazines were often named by many respondents, but the range of mentioned books and magazines was quite varied.

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What Employees Say Managers Don't Do

Eric Jacobson

According to David Grossman , author of the new book, You Can't Not Communicate -2 , here are eight things employees say managers don't do: Don't keep employees informed. Don't explain the "why" behind decisions. Don't communicate frequently enough and in a timely way. Don't update employees on changes happening in the business. Don't share regular business updates and how the team is performing.