Sat.Oct 03, 2009 - Fri.Oct 09, 2009

Eric Jacobson

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Encourage Peer Coaching

Eric Jacobson

Do you create an environment at your business/organization that allows peer coaching to succeed? Hopefully you do. If you don't, encourage peer coaching among the members of your team. Peer coaching can be formal, informal or a combination of both. You'll likely find that everyone on your team has a skill, technique, behavior that they can teach a fellow team member.

Skills 52
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Promote Good Internal Customer Service

Eric Jacobson

Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, teach your team members/ employees the need for and importance of internal customer service. Similar to external customer service, that means employees/team members should: 1.

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Show Trust

Eric Jacobson

If you as a leader don't show trust in your employees, you and your team will not achieve maximum results. Judith E. Glaser states it so well in her book "The DNA of Leadership:" "Leaders who are secure in their own abilities allow others to display theirs." So powerful. So true.

Power 50
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Welcome Input

Eric Jacobson

If you are a manager or leader, you likely know more than your employees or team members about many things within your business or organization. And, you often have many of the answers. But, you don't know it all. So, readily admit when you meet with your employees/team that you do not know all the answers. Invite others into conversations. Ask for their input.

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Be Willing To Change Your Decisions

Eric Jacobson

Leaders make decisions. Good leaders are willing to modify their decisions as changing circumstances and data dictate. If you are stubborn about a decision and think that tweaking your decision will be a sign of weakness, think again. In fact, just the opposite is true. Often, circumstances change and new information becomes available after a decision has been made.