Eric Jacobson

JANUARY 24, 2011

Sports heroes mention their mentors at award ceremonies. Successful business people thank their mentors at career milestone celebrations. Young adults who later become accomplished acknowledge their mentors when asked who was influential in their success. Mentoring is indeed powerful. Most leaders have been both a mentor and a mentee at some point in their careers.

Mentor 62

Mentor Information Power Short-term 62

Eric Jacobson

JANUARY 23, 2011

Stay at any Marriott hotel and look in the nightstand drawer in your guest room and you’ll find a Marriott booklet that highlights its milestones and recaps the Marriott story. In the booklet, you’ll also find the following 12 ways that Marriott practices good leadership and customer service : 1. Continually challenge your team to do better. 2. Take good care of your employees, and they’ll take good care of your customers, and the customers will come back. 3.

Hotels 62

Hotels Follow-up Quality Brand 62

Eric Jacobson

JANUARY 26, 2011

Here are 10 tips for how to maximize employee involvement: Have active ways to listen to your employees. Check often with employees to see if the information you are sharing with them is what they need and what they want. Share information about customer satisfaction with employees. Discuss financial performance with your employees and be sure everyone understands the importance of profitability and how they can contribute to profitability.

Brainstorming 56

Brainstorming Long-term Tips Information 56