Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. According to SWA Chairman, President and CEO Gary Kelly, as reported in the company's in-flight magazine, "every company has a culture, whether that culture is supportive or stifling, active or passive, fun or discouraging." " One way we do culture differently is by making Southwest's culture everyone's respon

Airlines 66

Airlines Committee Leadership Styles Magazine 66

Eric Jacobson

MARCH 27, 2011

Are you a leader contemplating starting a new business? Or, has a budding entrepreneur turned to you because of your leadership skills to ask for your help? Here are 11 questions you or that entrepreneur should ask before starting a business. Is there a true need for my product/service? What is the competitive environment and how will my product/service be unique, different or better?

Entrepreneur 56

Entrepreneur Banking Ethics Commitment 56

Eric Jacobson

MARCH 26, 2011

It takes: Trust Confidence Respect Support Appreciation That is what it takes to make relationships what they need to be in order for everyone to benefit says Don Klein, CEO of the Greater Nashville Association of Realtors, as recently quoted in Associations Now magazine. In your leadership role are you working with your employees to ensure they are instilling trust, confidence and respect, and providing the proper amount of support and appreciation?

Magazine 56

Magazine CEO Leadership 56