Sat.Apr 09, 2011 - Fri.Apr 15, 2011

Eric Jacobson

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12 Tips For Retaining Customers And Finding New Ones

Eric Jacobson

Are you a leader in need of ideas for how to retain your customers and how to find new ones? Here are 12 ideas for you : Offer payment plans. Conduct customer satisfaction surveys. Develop a system to track your customers. Ask all customers how they heard of your business. Identify a market you may have overlooked. Return all telephone calls. Ask your customers to come back again.

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50 Ways To Lead And Bring Out The Leader In Everyone

Eric Jacobson

The authors of a new leadership book that publishes next month suggest that readers don't read their book cover to cover. But, if you're like me, you'll read the book that way. That's because I found, The Little Book of Leadership Development , by Scott J. Allen and Mitchell Kusy, a compelling read, packed with practical tips and techniques for both leading and helping others to learn how to lead effectively.

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