Book Review: Conflict 101
Eric Jacobson
MAY 8, 2011
Handling conflict is one of the most difficult things a leader has to deal with. Unfortunately, conflict in the workplace is inevitable. In fact, research shows that 42 percent of a manager's time is spent addressing conflict. And, over 65 percent of performance problems are caused by employee conflicts. Managers new in their leadership role typically have had little to no training on how to deal with conflict.
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