Eric Jacobson

OCTOBER 3, 2011

As a leader, the time will come when you will have to speak with an employee about his or her poor performance. Here are six steps that will guide you through that process: Tell him what performance is in need of change and be specific. Tell him how his actions negatively affect the team. Let the discussion sink in. Set expectations of performance improvement and timeframe, and get his agreement on the desired outcome.

How To 72

How To Process Team Goal 72

Eric Jacobson

OCTOBER 5, 2011

"Frustration in the workplace is a silent killer," claim authors Mark Royal and Tom Agnew in their terrific new book, The Enemy of Engagement , coming out this month from Amacom. Further, "in an organizational context, frustration is not as simple as failing to get something you want. Rather, it involves the inability to succeed in your role due to organizational barriers or the inability to bring the bulk of your individual talents, skills, and abilities to your job.

Books 66

Books Review Constraint Survey 66