Sat.Nov 12, 2011 - Fri.Nov 18, 2011

Eric Jacobson

article thumbnail

How To Make An Effective Team Even Stronger

Eric Jacobson

High-functioning and effective teams can disagree and still produce excellent products and results. Team members can also disagree and still care about each other. And, they can challenge each other to think differently. Best-selling leadership book authors Scott J. Allen and Mitchell Kusy recommend that leaders ask seven tough questions of their teams to help maximize their results.

Team 56
article thumbnail

9 Times When You Should Thank Customers

Eric Jacobson

In your leadership role, it's vital that your team members know how to deliver excellent customer service. "Knock Your Socks Off" type service as book editor Ann Thomas and Jill Applegate would say. Part of delivering excellent customer service is saying Thank You to your customers and knowing when to say Thank You. Thomas and Applegate recommend telling your customers Thank You during at least these nine situations : When they do business with you.every time.

Books 56