Sun.Jun 26, 2011

First Friday Book Synopsis

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“We cannot build a new country with the old thinking.…” – The Big Daddy of all Change Stories, the Collapse of the Soviet Union

First Friday Book Synopsis

We cannot build a new country with the old thinking.… (from the Institute of Contemporary Development, a liberal think tank chaired by President Dmitry Medvedev, in a document that looked like a platform for the 2012 Russian presidential election) So, let me make one thing clear. You come at us with whatever weapons that you [.].

Document 128
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About Those “Unfriendly Skies” – Hire It Done, And Then Pretend You Are Good At It Yourself (or, How To Fail At Customer Service)

First Friday Book Synopsis

This is a mild rant. A while back, I flew a very, very well-known airline. It was a typical flight – very crowded, not many people looking happy with the process. Including the flight attendants, or the counter agents. They all looked like, and acted like, they would rather be somewhere else – anywhere else. [.].

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Mastering the Complex Sale: A book review by Bob Morris

First Friday Book Synopsis

Mastering the Complex Sale: How to Compete and Win When the Stakes are High! (Newly Revised and Updated) Jeff Thull John Wiley & Sons (2004/2010) Complex sales are those which involve a lengthy process of cultivation and solicitation, a “circle of influence&# within which the purchase or pass decision is made, a product or service [.].

Review 85
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The Great Reset: A book review by Bob Morris

First Friday Book Synopsis

The Great Reset: How New Ways of Living and Working Drive Post-Crash Prosperity Richard Florida Harper (2010) With each reconfiguration of the economic landscape, there’s “good news&# and “bad news In the first chapter, Richard Florida explains that peaks and valleys are part of the lifecycle of any society as “obsolete and dysfunctional systems and [.].

Review 80
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Four Steps to Overcome Conflicting Work Styles

First Friday Book Synopsis

Here is an article written by Robert Hosking for Talent Management magazine. To check out all the resources and sign up for a free subscription to the TM and Chief Learning Officer magazines published by MedfiaTec, please click here. * * * Many talent managers can boast of high-performers or A-players, but team collaboration and [.].

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John W. Rowe (Exelon Corporation) in “The Corner Office”

First Friday Book Synopsis

Adam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times. Here are a few insights provided during an interview of John W. Rowe, chairman and C.E.O. of the Exelon Corporation, the electric utility company based in Chicago. He says decisive [.].