Aiming for the “Five Nines” – How many mistakes/defects in your customer service? (Thinking the Six Sigma way for customer service)
First Friday Book Synopsis
OCTOBER 3, 2016
Without going into detail, my wife and I had a disappointing experience with a restaurant over the weekend. Not terrible – just disappointing. I got to thinking… It’s no secret that customer service needs to improve, in a lot of arenas. And especially in the face-to-face encounters in retail and restaurants, things especially need to… Read More Aiming for the “Five Nines” – How many mistakes/defects in your customer service?
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