The Parable Of The Cup Holder – The Power Of An “Unexpected Plus” (Customer Service 201)
First Friday Book Synopsis
MARCH 16, 2011
So I was meeting with a group of account managers in a local company, helping them up their level of customer service. Good people, who know their product, their company, their customers. But they want to do better, to become better at what they do, to help their customers be much more than just satisfied [.].
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