Top Leadership Digital Operations Management Content for Week of Jun 25

“We cannot build a new country with the old thinking.…” – The Big Daddy of all Change Stories, the Collapse of the Soviet Union

First Friday Book Synopsis

JUNE 26, 2011

We cannot build a new country with the old thinking.… (from the Institute of Contemporary Development, a liberal think tank chaired by President Dmitry Medvedev, in a document that looked like a platform for the 2012 Russian presidential election) So, let me make one thing clear. You come at us with whatever weapons that you [.].

Document

Document Development Blog

You Know that Next Action You are Supposed to Take? – So, Do It Already! (a little insight from David Allen, and the Navy SEALs)

First Friday Book Synopsis

JUNE 29, 2011

Some reminders from David Allen (Getting Things Done): Stuff: anything you have allowed into your psychological or physical world that doesn’t belong where it is, but for which you haven‘t yet determined the desired outcome and the next action step. As long as it is still “stuff,” it’s not controllable. It is “an amorphous blob [.].

Ethics

Ethics Planning Blog Leadership

Getting China and India Right: A book review by Bob Morris

First Friday Book Synopsis

JUNE 25, 2011

Getting China and India Right: Strategies for Leveraging the World’s Fastest Growing Economies for Global Advantage Anil K. Gupta and Haiyan Wang Jossey-Bass (2009) How to leverage the world’s fastest-growing economies for global advantage In my review of Anil Gupta and Haiyan Wang’s previous book, The Quest for Global Dominance, co-authored with Vijay Govindarajan, I [.].

Govindarajan

Govindarajan Review Books Globalization

“Representing The Institution and Bringing A Vision” – Christine Lagarde Describes her Role at the IMF

First Friday Book Synopsis

JUNE 28, 2011

Before she was selected as the new Managing Director, Ms. Christine Lagarde, a candidate for the position of the Managing Director of the International Monetary Fund (IMF), made the following statement to the IMF Executive Board on June 23, 2011. You can read her entire letter here. Here are some key highlights. As a candidate, [.].

Letter

Letter Execution Positioning Management

About Those “Unfriendly Skies” – Hire It Done, And Then Pretend You Are Good At It Yourself (or, How To Fail At Customer Service)

First Friday Book Synopsis

JUNE 26, 2011

This is a mild rant. A while back, I flew a very, very well-known airline. It was a typical flight – very crowded, not many people looking happy with the process. Including the flight attendants, or the counter agents. They all looked like, and acted like, they would rather be somewhere else – anywhere else. [.].

Airlines

Airlines How To Process Blog

Voice of Experience: Yolande Piazza (Citi)

First Friday Book Synopsis

JULY 1, 2011

Here is an excerpt from a profile of Yolande Piazza (Managing Director, Global Consumer Technology, Citi) written by Melissa J. Anderson (New York City) for The Glass Hammer, an online community designed for women executives in financial services, law and business. “Visit us daily to discover issues that matter, share experiences, and plan networking, your [.].

Hammer

Hammer Globalization Technology Execution

Colleges should stop imitating Harvard

First Friday Book Synopsis

JUNE 28, 2011

Here is an excerpt from a special article co-authored by Clayton Christensen and Henry Eyring featured by CNN online. To read the complete article and check out a wealth of other resources, please click here. * * * • CNN.com’s op-eds on college ranged from calling it a waste of time to high praise • [.].

Christensen

Christensen Article Resources Education

Faster Cheaper Better: A book review by Bob Morris

First Friday Book Synopsis

JUNE 27, 2011

Faster Cheaper Better: The 9 Levers for Transforming How Work Gets Done Michael Hammer and Lisa Hershman Crown Business (2010) How to create a more logical and more efficient network of processes for getting work done Michael Hammer’s death two years ago at age 60 was a tragic loss to his family members, friends, and [.].

Hammer

Hammer Review Books Efficiency

Mastering the Complex Sale: A book review by Bob Morris

First Friday Book Synopsis

JUNE 26, 2011

Mastering the Complex Sale: How to Compete and Win When the Stakes are High! (Newly Revised and Updated) Jeff Thull John Wiley & Sons (2004/2010) Complex sales are those which involve a lengthy process of cultivation and solicitation, a “circle of influence&# within which the purchase or pass decision is made, a product or service [.].

Review

Review Books Influence Process

Peter Drucker’s Recommendations for Summer Reading: Five Management Classics

First Friday Book Synopsis

JUNE 25, 2011

I receive countless requests for summer reading suggestions and when I offer them, the frequent response is, “Haven’t heard of them. Are they bestsellers? I’m only interested in the best ever.” Well OK, but a majority of the bestsellers (whatever the year) are neither the best ever nor even the best that year. Like sparklers, [.].

Management

Management Fayol Scientific Management Mayo

The Prime Solution: A book review by Bob Morris

First Friday Book Synopsis

JULY 1, 2011

The Prime Solution: Close the Value Gap, Increase Margins, and Win the Complex Sale Jeff Thull Kaplan Publishing (2005) Many of the same core concepts in this book were previously discussed in Thull’s Mastering the Complex Sale: How to Compete and Win When the Stakes are High! However, what we have here is a much [.].

Kaplan

Kaplan Books Review How To

Marketing to Women: A book review by Bob Morris

First Friday Book Synopsis

JULY 1, 2011

Marketing to Women: How to Understand, Reach, and Increase Your Share of the Largest Market Segment Marti Barletta Kaplan Business (2002) How to Succeed in the World’s Largest Market Segment In this uniquely informative volume, Barletta answers three separate but related questions: “What makes women a worthwhile market?”, “Why market differently to women?

Market Segmentation

Market Segmentation Kaplan Marketing Review

Stop Chasing Too Many Priorities

First Friday Book Synopsis

JUNE 30, 2011

Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here. Overloaded and overwhelmed is the norm these days. Most leaders feel they have too many conflicting priorities. But research has shown that the more these executives have to [.].

Newsletter

Newsletter Tips Review Execution

Wired and Dangerous: A book review by Bob Morris

First Friday Book Synopsis

JUNE 28, 2011

Wired and Dangerous: How Your Customers Have Changed and What to Do About It Chip R. Bell and John R. Patterson Berrett-Koehler Publishers (2011) A comprehensive road map for the new landscape of customer relationships After carefully identifying the “what” of a customer relationship in Part One (Chapters 1-5), Chip Bell and John R. Patterson [.].

Review

Review Books Airlines Advertising

DRiVE: A book review by Bob Morris

First Friday Book Synopsis

JUNE 27, 2011

DRiVE: The Surprising Truth About What Motivates Us Dan Pink Riverhead Press/Penguin Group (2009) Note: I recently re-read this book and admire it even more now than I did two years ago when it was published. The power of Motivation 3.0 and Type I behavior I have read and reviewed all of Dan Pink’s previous [.].

Review

Review Books Motivation Power

Columbo’s Curiosity: “his most powerful weapon”

First Friday Book Synopsis

JUNE 27, 2011

Here is a recent post by Josh Linkner. He is the author of Disciplined Dreaming: A Proven System to Drive Breakthrough Creativity, published by Jossey-Bass (2011), one of two books featured at First Friday’s July meeting. For more information on creativity, visit JoshLinkner.com. “In addition to my blog, you’ll find free videos, quizzes, articles, eBooks [.].

Power

Power eBook Creativity Video

The Great Reset: A book review by Bob Morris

First Friday Book Synopsis

JUNE 26, 2011

The Great Reset: How New Ways of Living and Working Drive Post-Crash Prosperity Richard Florida Harper (2010) With each reconfiguration of the economic landscape, there’s “good news&# and “bad news In the first chapter, Richard Florida explains that peaks and valleys are part of the lifecycle of any society as “obsolete and dysfunctional systems and [.].

Review

Review Books System Engineering

Four Steps to Overcome Conflicting Work Styles

First Friday Book Synopsis

JUNE 26, 2011

Here is an article written by Robert Hosking for Talent Management magazine. To check out all the resources and sign up for a free subscription to the TM and Chief Learning Officer magazines published by MedfiaTec, please click here. * * * Many talent managers can boast of high-performers or A-players, but team collaboration and [.].

Talent Management

Talent Management Magazine Resources Article

The Quest for Global Dominance:: A book review by Bob Morris

First Friday Book Synopsis

JUNE 25, 2011

The Quest for Global Dominance: Transforming Global Presence into Global Competitive Advantage, Second Edition Anil Gupta, Vijay Govindarajan, and Haiyan Wang Jossey-Bass (2008 How to establish global presence, then achieve and sustain a competitive advantage As Jeffrey Garten explains in the Foreword, this Second Edition offers “not only updates, not only new examples, and not [.].

Globalization

Globalization Govindarajan Competitive Advantage Review

Thinking INSIDE the Box

First Friday Book Synopsis

JULY 1, 2011

Photo credit: Genelet via flickr used under a creative Commons License. Here is a recent blog post by Sam Carpenter, author of Work the System: The Simple Mechanics of Making More and Working Less. To check out the wealth of resources he offers, please click here. * * * I am not one to challenge [.].

Licensing

Licensing System Creativity Blog

The McKinsey Quarterly’s Top Ten: Second Quarter 2011

First Friday Book Synopsis

JULY 1, 2011

In case you missed them, see which articles have been most popular with The McKinsey Quarterly‘s readers in the second quarter of this year. Here are the first five. To learn which articles ranked #6-10 and read any/all of the ten articles, please click here. * * * 1. STRATEGY Sparking creativity in teams: [.].

McKinsey

McKinsey Creativity Article Strategy

Retaining Your Most Engaged and Talented Employees

First Friday Book Synopsis

JUNE 30, 2011

Here is an article written by Nisa Chitakasem for Talent Management magazine. To check out all the resources and sign up for a free subscription to the TM and Chief Learning Officer magazines published by MedfiaTec, please click here. * * * The skills gap is getting wider, shedding light on the importance of retaining workers. [.].

Magazine

Magazine Talent Management Skills Resources

Intending to be innovative? Be sure you first ask the right questions before you seek answers

First Friday Book Synopsis

JUNE 28, 2011

Those familiar with my book reviews, interviews, and commentaries already know that I have several favorite quotations that I use whenever appropriate. Here are two. In 1963, Peter Drucker observed that “there is surely nothing quite so useless as doing with great efficiency what should not be done at all.&# Many years later, Michael Porter [.].

Porter

Porter Drucker Efficiency Innovation

3 Tips for Leading People Older Than You

First Friday Book Synopsis

JUNE 28, 2011

Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here. Seniority no longer reigns in today’s organizations. In fact, it’s not uncommon to manage people 10 or 20 years older than you. Leading is hard enough when you [.].

Tips

Tips Newsletter Review Management

Do a Project Premortem to Avoid a Postmortem

First Friday Book Synopsis

JUNE 27, 2011

Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here. Projects fail all the time, and most experts will tell you that to prevent future failures you need to look at what went wrong. Instead of giving your [.].

Project

Project Newsletter Tips Review

John W. Rowe (Exelon Corporation) in “The Corner Office”

First Friday Book Synopsis

JUNE 26, 2011

Adam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times. Here are a few insights provided during an interview of John W. Rowe, chairman and C.E.O. of the Exelon Corporation, the electric utility company based in Chicago. He says decisive [.].

Execution

Execution Company How To CEO

PrimeTime Women: A book review by Bob Morris

First Friday Book Synopsis

JULY 1, 2011

PrimeTime Women: How to Win the Hearts, Minds, and Business of Boomer Big Spenders Marti Barletta Kaplan Publishing (2006) The nature and extent of a “prime marketing opportunity&# Those who have already read Marti Barletta’s Marketing to Women will welcome this sequel in which she develops in much greater depth her core concepts with regard [.].

Kaplan

Kaplan Review Books Marketing

Leadership Digital

Sat.Jun 25, 2011 - Fri.Jul 01, 2011

First Friday Book Synopsis

“We cannot build a new country with the old thinking.…” – The Big Daddy of all Change Stories, the Collapse of the Soviet Union

You Know that Next Action You are Supposed to Take? – So, Do It Already! (a little insight from David Allen, and the Navy SEALs)

Trending Sources

Getting China and India Right: A book review by Bob Morris

“Representing The Institution and Bringing A Vision” – Christine Lagarde Describes her Role at the IMF

About Those “Unfriendly Skies” – Hire It Done, And Then Pretend You Are Good At It Yourself (or, How To Fail At Customer Service)

Voice of Experience: Yolande Piazza (Citi)

Colleges should stop imitating Harvard

Faster Cheaper Better: A book review by Bob Morris

Mastering the Complex Sale: A book review by Bob Morris

Peter Drucker’s Recommendations for Summer Reading: Five Management Classics

The Prime Solution: A book review by Bob Morris

Marketing to Women: A book review by Bob Morris

Stop Chasing Too Many Priorities

Wired and Dangerous: A book review by Bob Morris

DRiVE: A book review by Bob Morris

Columbo’s Curiosity: “his most powerful weapon”

The Great Reset: A book review by Bob Morris

Four Steps to Overcome Conflicting Work Styles

The Quest for Global Dominance:: A book review by Bob Morris

Thinking INSIDE the Box

The McKinsey Quarterly’s Top Ten: Second Quarter 2011

Retaining Your Most Engaged and Talented Employees

Intending to be innovative? Be sure you first ask the right questions before you seek answers

3 Tips for Leading People Older Than You

Do a Project Premortem to Avoid a Postmortem

John W. Rowe (Exelon Corporation) in “The Corner Office”

PrimeTime Women: A book review by Bob Morris

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