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Tue.Sep 20, 2011

Kevin Eikenberry

Anatomy of an Apology

Kevin Eikenberry

SEPTEMBER 20, 2011

You may have heard or read about it, or if you are a Netflix customer, you may have received it in email. If you didn’t, Reed Hastings, Co-founder and CEO of Netflix wrote an apology and explanation for a significant pricing change that took place in late July. If you haven’t seen it, reading it [.].

Price

203

Price CEO Influence Leadership

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