Thu.Nov 03, 2011

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Sequel: How Engaged Employees Create Engaged Clients

Lead Change Blog

Posted in Leadership Development Every passenger wants to be treated like a first class passenger and that is exactly what Porter does – their moto… Flying Refined. Porter’s Success I was deep into my work as I noticed the snack and beverage cart from the corner of my eye. I was aware of it but not ready to disengage [.] Sequel: How Engaged Employees Create Engaged Clients.

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15 Potent Strategies for Fighting Confusion

Leadership Freak

Confusion is common. Clarity is rare. Confusion and chaos inevitably rule unless someone intervenes. Any fool can create confusing complexity. Successful leaders always fight confusion and find clarity. Clarity is leadership’s secret and most powerful weapon. Clarity allows followers to know where they’re going and how to get there. Without it everyone flounders.

Strategy 205
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GUTSY WOMEN RELATE RADICALLY at WORK

Women on Business

Knowing the difference between men and women is easy when we look at body parts. It is not so easy when we think about how our brains operate differently, yet they sure do. Let’s just take the example of men and women in meetings. Now, we all know meetings are most likely to have some stress components. Knowing the differences in ways that we respond to stimuli can make the time together to problem solve better or bitter.

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Did You Learn Your Lesson?

Kevin Eikenberry

Flashback to my kidhood . I’ve just made some error or mistake, and I am being made aware of that error by one of my parents. At the end of the conversation, they ask me. Did you learn your lesson? I’m guessing that my flashback is your flashback too – [.].

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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A Female CEO Who Knows How to Balance

Women on Business

Arlene Dickinson is one of the stars of Canada’s Dragon’s Den television show and has been gaining a lot of notoriety because of the way she handles herself both on air and off. She is proving to the world and most especially, to women, that you can balance work and life in a manner that still allows you to be a massive success. She is the CEO of Venture Communications, which is one of the largest marketing firms in Canada and has a net worth of over $80 million personally.

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Balancing Both Strategy and Execution

Six Disciplines

Excellence is the enduring pursuit of balanced strategy and execution. Strategy requires choosing what promises to make to all stakeholders and a roadmap for delivering on those promises. Execution requires getting there while overcoming the unending number of surprises along the way. Of the two, execution is far more difficult to achieve, but is fruitless without solid strategy.

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More Trending

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The Global Innovation 1000 (2011): Why Culture is Key

First Friday Book Synopsis

Tom Stewart is Booz & Company’s Chief Marketing & Knowledge Officer. In a recent email update, he asks several intriguing questions: Are there CEOs anywhere in the world who want their companies to become less innovative? Is anyone calling on employees to do a better job of thinking inside the box? No—everyone’s in favor of [.].

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Natural and Spiritual Leadership

Coaching Tip

In natural leadership , personality plays a primary role. In spiritual leadership , the Holy Spirit within each of us takes the natural qualities of personality and infuses them with spiritual qualities. While many aspects of natural leadership are similar to spiritual leadership, there are some that are diametrically opposed. The spiritual qualifications of leadership that are stated or strongly implied can be grouped under the headings of attitude, moral, mental and social life, motives and

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Quality Tools to Discover Solutions: DTC Operator

Mike Cardus

Dimension Time Cost Operator. Dimension Time Cost Operator (DTC) – A TRIZ tool for for seeing problems differently exploring ideas of extremes in size, time and cost. The DTC Operator can work to release Psychological Inertia. The DTC Operator Algorithm. Define the problem : Name the system or the part of the system of interest. Consider ideas created by DTC extremes: Dimensions: If dimensions were extremely large what would success look like, how would that happen, in what way could that system

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The Four Waves Every Successful Business Goes Through - Part II

Six Disciplines

Quadrant I: The "Growth" Wave. We begin our exploration in Quadrant I, where typically a new or start-up business has a strong strategy, typically because of an important competitive advantage, which can come from offering premium products or services, availability or price. It can be rooted in technology, distribution channels, manufacturing expertise, or your current customer base.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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0211 | Kevin Oakes

LDRLB

Kevin Oakes is co-author of The Executive Guide to Integrated Talent Management. He is the CEO and founder of the Institute for Corporate Productivity (i4cp), the fastest growing and largest corporate network focused on the practices of high-performance organizations. Kevin has been a leader in the human capital field for the last two decades, and was previously the Founder and the President of SumTotal Systems, the largest provider of talent and learning solutions in the world.

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How to communicate a renewed change effort

Change Starts Here

I have been working with a coaching client on starting up a new initiative to get a broader on-going project back on track. Together, we came up with the key communication points to introduce the new initiative to a group of high-level managers. The basic elements make a good template for how to tell the story of a renewed change effort. The recent history, how we got to this point.

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Mastery is Beautiful

Chris Brady

There is nothing like watching excellence in motion. I am always inspired by greatness in life, by someone who has mastered his or her craft, by professionals at the top of their game. In this. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

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When Not to Insist on a Decision

First Friday Book Synopsis

Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here. Conventional wisdom holds that a flawed decision is better than no decision. After all, you can always change direction. But, in an attempt to appear decisive, leaders [.].

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10 HR Metrics to Track in 2024

Discover the power of HR metrics. Master recruiting, control skyrocketing labor costs, and reduce turnover rates. Get insights into key metrics like Time-to-Fill, Cost-per-Hire, and Turnover Rate. Equip your business for success in 2024.

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0211 | Kevin Oakes

LDRLB

'Kevin Oakes is co-author of The Executive Guide to Integrated Talent Management. He is the CEO and founder of the Institute for Corporate Productivity (i4cp), the fastest growing and largest corporate network focused on the practices of high-performance organizations. Kevin has been a leader in the human capital field for the last two decades, and was previously the Founder and the President of SumTotal Systems, the largest provider of talent and learning solutions in the world.

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Amazon, the Company That Ate the World

First Friday Book Synopsis

Here is an excerpt from an article featured by Bloomberg Businessweek online (October 3, 2011) in which Brad Stone points out that Jeff Bezos’ new tablet, the Kindle Fire, is cheap, pretty, and puts Amazon in perfect position to take a bite out of Apple—and every online transaction we make. To read the complete article, [.].

Company 75
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An Outsider Remembers a Road Less Traveled

Building Personal Strength

"Two roads diverged in a wood, and I— I took the one less traveled by, And that has made all the difference." - Robert Frost In my life I've often opted for the less traveled road. Sometimes it got me in trouble. Other times it led to insight or innovation. When did this become a pattern for me? I'm not sure. But I have this memory. Remote Alaskan mountains It was 1966 and I had just completed my third year at West Point - more a journey of compliance than a "road less traveled by," for sure.

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I Just Attended the Wedding of One of My Best Friends, a Former Staff Member on One of My Communities

Managing Communities

In forums, I have met the majority of people that I consider close friends. One of my best friends is Jared W. Smith. I’ve mentioned Jared here on ManagingCommunities.com numerous times, including in my article on how much I love when people who have worked under me go on to do great things. I have [.].

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Recommended Resource – The Executive Guide to High-Impact Talent Management

Strategy Driven

The Executive Guide to High-Impact Talent Management : Powerful Tools for Leveraging a Changing Workforce by David DeLong and Steve Trautman About the Reference The Executive Guide to High-Impact Talent Management : Powerful Tools for Leveraging a Changing Workforce by David DeLong and Steve Trautman provides a complete talent management program blueprint covering: Diagnosis of talent related organizational risks Evaluation and measurement of talent management initiatives Acceleration of leaders

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Leadership Under Stress: The Jesus Model

Ron Edmondson

Are you feeling the stress of leadership? Are you in the midst of chaotic times? Are there more times of crisis right now than times of celebration? Are you facing decisions which appear bigger than you today? Are you wondering how you should respond? Perhaps we can gain some insight from the life Jesus. Imagine the setting. In the midst of one of the busiest periods in Jesus’ ministry, Jesus received word that John the Baptist, Jesus’ cousin…the one who had been preparing the

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The bar to be joyful

Rajesh Setty

I was at the store today when I met my friend with her year old son. The young boy hesitated a bit before coming to me and within a few minutes we were friends. Within a few seconds he was laughing and giggling away to glory. It didn’t take much to make him laugh either. The other day I was sitting in front of the library thinking about something and there were small kids playing at the water fountains – running and jumping every time the water fountains started.

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How to be a Real People Person

Rapid BI

How to be a real People Person Many of us claim to be a ”people person” but what does this mean? Are we all not people people, but just appreciate different things in each other? or is there more to it than that? In Human Resources and recruiting many people in this professionals claim to be [.].

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2024 Payroll Calendar Templates

These calendars provide pay period dates and paydays for biweekly, semi-monthly, and monthly payroll in 2024. Use them as a reminder or share with employees so they can celebrate payday.

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What Successful People Do Differently

Harvard Business Review

An interview with Heidi Grant Halvorson , motivational psychologist and author of Nine Things Successful People Do Differently. Download this podcast.

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One way to end each day

Jason Womack

Every day (up until today, that is) this year, I have written about 100 words in reflection of the day. Then, on the last line of the journal entry, I write down a single word. My intention is to take enough of a break to think at the macro level. The question, "What one word do I think of, when I think of this day?" Stay tuned, my plan is to publish all 365 of those as soon as I get done with the year.

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Why Your "TQ" May Matter More Than Your "IQ"

Harvard Business Review

David Ferrucci , Principal Investigator for IBM's. DeepQA/Watson project, wants me to understand something very, very important about what makes Watson work. The algorithms, software and massively parallel architectures underlying the Jeopardy -winning technology's design are undeniably important, he says. But the essential breakthrough, Ferrucci asserts, is that Watson — like a dog, a dolphin, a killer whale or a high school apprentice — could be successfully trained.

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Delivering an Effective Performance Review

Harvard Business Review

It's performance review season, and you know the drill. Drag each of your direct reports into a conference room for a one-on-one, hand them an official-looking document, and then start in with the same, tired conversation. Say some positive things about what the employee is good at, then some unpleasant things about what he's not good at, and end — wearing your most solicitous grin — with some more strokes of his ego.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.