October, 2012

Let's Grow Leaders

article thumbnail

Get Real: Take Your Developmental Conversations to the Next Level

Let's Grow Leaders

For a variety of reasons, many manager/employee relationships stay formal, cordial, and don’t realize their full potential. The conversation stays focused on the work at hand, and hopefully there is some discussion of strengths and development needs, along with a plan to improve on them. There is often real reluctance to go deeper. Why? Choices, [.

Planning 438
article thumbnail

A Question of Intimidation: Questions that Shut People Down

Let's Grow Leaders

Questions are powerful. They can motivate, and inspire deeper thinking. Great questions empower. Questions can also intimidate, frustrate and shut down people down. The most dangerous are those where the leader already ”knows” the answer… and is looking to see if the person will “get it right.” Closed ended questions can have a similar impact, [.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The 3 Gifts: Grateful for Growing

Let's Grow Leaders

They say “feedback is a gift,” but much of the time it does not feel that way. So, what was different this time? It was a cool, crisp night. The warmth of the make-shift spotlight was both frightening and friendly as I stood ready to give my final speech at the SCORRE conference. Frightening because [.] The post The 3 Gifts: Grateful for Growing appeared first on Let's Grow Leaders.

article thumbnail

A Matter of Trust: Why I Trust You, Why I Don’t

Let's Grow Leaders

Developing real trust takes time. The people we lead come to us with history, memories, and experiences–they recall times of trust inspired and trust betrayed. When we are in a new gig, our teams watch even more closely. “Can I trust you?” “Are you like the last guy?” When we have been with a [.] The post A Matter of Trust: Why I Trust You, Why I Don’t appeared first on Let's Grow Leaders.

article thumbnail

Cheer in the Next Gear: How to Make Your Support Count

Let's Grow Leaders

Each time a cyclist peddled past our corner at the Ironman triathlon , the woman sitting next to me on the curb would clang her large cowbell. No words. No sign of emotion. This went on for hours. It was almost a Pavlovian response. See bike, ring bell. She was committed. She never missed an [.] The post Cheer in the Next Gear: How to Make Your Support Count appeared first on Let's Grow Leaders.

How To 401
article thumbnail

Want Great Customer Service? Call A Vampire

Let's Grow Leaders

If you need to contact a customer service call center, today would be a good day. You will likely get great customer service. Employees will be happy, spirits will be high. Oh, and the pictures will be fantastic. From my experience and in talking to leaders in call centers across the industry, today the phones [.] The post Want Great Customer Service?

article thumbnail

Leadership from A Kid’s Point Of View (Lucky or Skillful?)

Let's Grow Leaders

A Saturday Salutation Guest Post Sebastian Hurt, Age 7 Sebastian is my son, and a First Grader. He loves Jiu Jitsu, beyblades, and climbing new mountains. After much dinner table conversation on leadership and posts… he asked to write his own. I served only as typist. What a fantastic conversation. He was troubled with [.] The post Leadership from A Kid’s Point Of View (Lucky or Skillful?

Skills 367