Let's Grow Leaders

OCTOBER 4, 2016

When I told “John” what I did for a living, he chuckled. “Oh, I learned how to be a good leader the hard way.” . Don’t we all. . It’s often our most klutsy moves that teach us how to Win Well. John’s Story. Here is “John’s” story. I hope you’ll share yours with our LGL community in the comments below.

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Hotels COO Management Leadership 420

Let's Grow Leaders

OCTOBER 27, 2016

A guest post from Greg Marcus. Being a better person is easy in theory – do less of the negative stuff, and more of the positive stuff. The same holds true for leadership. The problem comes in when we either don’t know what we should do, or we do know but can’t help ourselves and do the negative anyway. When I was in the corporate world, I was very good at my job, and very, very arrogant.

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Let's Grow Leaders

OCTOBER 24, 2016

Once your product becomes a commodity, you’re hosed. Even your once loyal customers start looking around for where they can get your offering cheaper, faster, or with less hassle. Most companies get this and take deliberate steps to differentiate their products. Sadly, as companies work to scale, one of the biggest mistakes I see is that they begin to de-personalize the customer experience in the name of efficiency. .

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Let's Grow Leaders

OCTOBER 20, 2016

Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is all about having fun. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is all about giving thanks. Submit your ideas here! Chip Bell of the Chip Bell Group finds fun in his surroundings such as a happy office with great music, quirky artifacts, awesome pictures, a gazillion books, and a cat that sleeps on the copier nearby.

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Follow-up Stress Wilde Learning-by-Doing 311

Let's Grow Leaders

OCTOBER 13, 2016

You know your boss is headed into the talent review meeting. You’ve updated your resume, had the heart to heart, and said your prayers. And then… the response, “it went fine… just keep up the good work… oh, and be patient.” If that’s ever happened to you, it’s probably because of a “What happens in Vegas stays in Vegas” type oath amongst the execs having the conversation.

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Career Review Mentor Advice 304

Let's Grow Leaders

OCTOBER 17, 2016

These are all real statements I’ve heard in the last few weeks: “Oh we don’t worry about observing our high-performing call center reps. We just focus on the ones who are struggling.” “John doesn’t really need a training and development plan like everyone else, he’s got his job nailed.” “Well, he’s a bit a rough around the edges, but we don’t say anything.

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ROI Wilde Call Center Follow-up 395