QAspire

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Three Buckets of Courage

QAspire

There is no growth without courage. In my career of 25+ years, I had several moments that required me to exhibit courage. I was a functional head in year 2008 when my growth had plateaued. I walked up to my boss and sought his able counsel. He was very clear, “If you want to grow further, you need to demonstrably contribute to topline growth or significantly increase your bottomline impact.

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Thoughts to Build On

QAspire

Since many years, I had a 1993 edition of this fantastic self-help book titled “Thoughts to Build On” by M. R. Kopmeyer which, for reasons unknown, I could never read. Finally last week, I noticed it when I was clearing my bookshelf and was hooked to it. Sharing below, the list of ideas that resonated strongly with me in no particular order ( “long list but worth it ” alert) The best investment you can make is in “YOU” All that we are is a result of what we ha

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How to Think Visually: 5 Tips

QAspire

I was recently invited on my friend Ashish Bedekar’s podcast – The ARB show – to speak on the topic of visual thinking. The format of the podcast is such that guests share five tips about the topic of the choice. Since my topic was visual thinking, I decided to share five tips on how can professionals can incorporate visual thinking in their day-to-day work Here are my tips in sketchnote form.

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How to Have an Effective Dialogue

QAspire

Relationships are built (or ruined) one conversation at a time. I have always seen effective conversation as a way to transfer energy between people in a way that fosters understanding, builds trust and inspires growth/change. I can distinctly remember every single radical conversation I had with my peers/mentors/bosses that moved the needle for me and led me to growth opportunities.

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The Experience Mindset: A Wall Street Journal Bestseller

QAspire

“Customer Focus” is the most common corporate value that companies adopt. This often leads to a myopic focus on customer experience at the cost of other things that contribute to a superior customer experience. Ultimately, people serve people. Organizations that adopt such lofty values often fail to deliver a superior customer experience because they fail at delivering a great employee experience.

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Change or Transformation?

QAspire

We often end up using words “change” and “transformation” interchangeably. In many cases that I observe, transformation is the fuzzy word that leaders use to describe operational shifts within their teams or businesses. Many years ago, I participated in a tweet chat where someone aptly tweeted, “Transformation prescribes the vision.

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How to Create a Culture of Change Acceptance

QAspire

As an organizational system grows complex, it hardens through processes, beliefs, mindsets, legacy decisions and culture. However, most change in complex organizations is implemented with a short-term focus on results. Let’s do this differently and we get that. This plug and play approach to change may lend short-term results but organization pays the cost elsewhere in form of unsustainability of new practices, other impacts, employee morale etc.