On “Systems Thinking” and Improvement
QAspire
OCTOBER 30, 2011
A few years back, when I was struggling with some repetitive/difficult situations at work, one of my seniors (and a good friend) asked me, “Do you know the root cause of your problem?”. He went on to draw a diagram on his notebook, and connected the problem to the other parts of the organizational system. I realized that I was fighting the symptom, whereas the root cause was something completely different.
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