Purpose Precedes Process
QAspire
JANUARY 15, 2012
If process is a vehicle, purpose is the compass. Purpose gives a definite direction to processes. People (and their expertise) are the drivers. Technology acts as an accelerator. Most system implementation or change initiatives focus enough on the P-P-T – People, process and technology and somewhere along the lines, the focus on purpose blurs. I have seen improvement experts who are always on the quest to find the next new thing, a fancy template or a complex matrix document that they can includ
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