The Secret Sauce of Process Improvement
QAspire
FEBRUARY 8, 2012
A colleague from a different department recently asked me, “When does this process improvement stop?”. In my response, I explained that improvement is not a destination, but a journey. It is a way for business to tune and align the operations to ongoing changes in the business. “If that is the case, how do you sustain the improvement effort? What is the secret sauce of continuous improvement?
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