October, 2011

QAspire

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Better Execution With ‘No-Follow Up’ Culture

QAspire

The primary focus of lean organizations/teams is to “eliminate waste”. In an increasingly complex work environment where execution is distributed between teams and geographies, one of the biggest wastes I have seen is “following-up on things”. A typical manager’s task list will feature about 30% (or even more) tasks which are simply following up (read [.

Follow-up 190
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Effective Facilitation 25

QAspire

A novice manager tells people what needs to be done. A wise manager listens, questions and challenges. People are not interested in what you tell them to do (command and control). They are interested in what they control and learn from what they are doing (empowerment). Facilitation helps in both. In getting things done and [.

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Diversity, Group Think and Few Ideas

QAspire

Group dynamics in a team is a strong force. People on the team are used to work in a certain way. They always encounter/expect some specific/known behaviors from their colleagues. They have a fortified belief system about how things should be done in the team. There is a specific way of communication and often the [.

Diversity 144
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On “Systems Thinking” and Improvement

QAspire

A few years back, when I was struggling with some repetitive/difficult situations at work, one of my seniors (and a good friend) asked me, “Do you know the root cause of your problem?”. He went on to draw a diagram on his notebook, and connected the problem to the other parts of the organizational system. I realized that I was fighting the symptom, whereas the root cause was something completely different.

System 140