QAspire

MARCH 11, 2024

Having a calm mind that is focused on the outcome is our greatest asset when we are in conflict at workplace. I learned this from an amazing, short and insightful podcast episode between Lisa Leong and William Ury. William is the Co-Founder Harvard Law School’s Program on Negotiation and author of Possible: How We Survive (and Thrive) in an Age of Conflict (Disclaimer: I have not read the book but this podcase episode has encouraged me to pick it up soon.

Construction 122

Construction How To Strategy Leadership 122

QAspire

FEBRUARY 26, 2024

If you don’t frame your metrics right, they can distort behaviors. A bank executive once insisted that I do him a favor by getting a free credit card (even when I did not require it). He was one customer short of being eligible for a quarterly bonus. He suggested that get the card now, and as soon as I get it, I can block or cancel it. He was clearly focused on meeting his numbers at the cost of a customer.

Metrics 122

Metrics Banking Learning-by-Doing Tools 122

QAspire

APRIL 8, 2024

I recently interacted with a senior business leader of a large organization. During our conversation he mentioned, “Our biggest enemy is not our competitors but our own complexity as an organization in form of organizational design, structures, processes, culture, systems, tools, scale and metrics.” Throughout my career, I have consistently seen increasing friction as an organization scales and grows.

Metrics 96

Metrics Process Books Efficiency 96