August, 2012

Strategy Driven

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Creating Customer Focused Teams, Part 2

Strategy Driven

Customer Focus, Feedback and Service Strategy. To create customer-focused teams, employees must understand that they win when the customers win; there is more to this positioning than meets the eye. The customer win has to be defined so that the company also wins. If you ask customers what they want they will tell you I want the service and product for nothing.

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Creating Customer Focused Teams, Part 3

Strategy Driven

Developmental Stage Movement. In time, Stage 1 teams arrive at Stage 2. Stage 2 teams will either get stuck in Stage 2 or move on to Stage 3. Stage 3 teams can slip back into Stage 2 or move on to Stage 4. Progress or slippage depends on whether the team builds on its momentum or rests on its laurels. Front Line Heroes : Battling the business Tsunami by developing high performance organizations (Volume 1) by Bruce Hodes.

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Recommended Resource – Positive Intelligence

Strategy Driven

Positive Intelligence : Why Only 20% of Teams and Individuals Achieve Their True Potential and How You Can Achieve Yours. by Shirzad Chamine. About the Reference. Positive Intelligence by Shirzad Chamine reveals the ten personality Saboteurs limiting individual performance and the three Sage strategies to combat these limiters. Through his book, Shirzad provides a step-by-step method for unleashing potential by: Identifying and conquering your top Saboteurs.

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Project Management Best Practice 9 – Identify the Gatekeepers

Strategy Driven

Projects, like other business activities, involve meetings and approvals. The difference between project and routine business meetings is that a project is not an ongoing concern; therefore, its meetings tend to be periodic, sporadic, or driven by one-time needs rather than recurring with some regular frequency. Consequently, these off-routine meetings and approval review sessions are a disruption to non-project team executives, managers, and contributors; representing something these individual

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Executive Wisdom: Reflections For Today’s Leaders

Strategy Driven

Executive Wisdom : Reflections For Today’s Leaders. by Reynier Lezcano. About the Reference. Executive Wisdom by Reynier Lezcano is an A to Z collection of leadership wisdom covering personal behaviors and situational approaches. These insights are presented as brief passages that are well indexed for quick situational reference. Benefits of Using this Reference.

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Human Performance Management Best Practice 6 – Repeat Backs

Strategy Driven

Distractions abound in every environment. Whether they are audible or visual, these disruptors detract from the communication between individuals. Such communication barriers may lead to the misunderstanding of directions provided by one person to another resulting in errant execution of a desired process. The text above is only a small portion of this article.

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Think the ‘write’ way. Do the ‘write’ thing. And all will be well.

Strategy Driven

RELAX! You’ve heard that word since the first time you got angry or upset. Or maybe it’s a word in your head that beacons reality. Pent up frustration, worry, or concern about the present or the future – or both – and nervousness about what’s about to happen in the world, at work, at home, or in your personal life. RELAX! is easy to say, hard to do.