Sat.Jan 01, 2011 - Fri.Jan 07, 2011

Terry Starbucker

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7 Quick Ways To Get Ahead (and Stay There) In The New Year

Terry Starbucker

Ready, set, GO! The calendar has once again given us a “new lease on life&# – a chance to restart and renew. So what are we going to do with this opportunity? Plenty. That is, if we have the desire and the will to want to improve, or climb another rung up the ladder, or make a change. And that’s the first step in quickly getting ahead in this New Year, and staying there – Setting Your Intent, and WRITING IT DOWN.

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Customer Care in The Digital Age (It’s Not Easy Solving Problems in 140 Characters)

Terry Starbucker

There’s a trap out there. A little black box that could possibly suck the life out of a customer care operation, if it isn’t careful. It’s called Twitter. It’s hot. It’s sexy. It’s cool. It gets you some of that tech “street cred&# that you crave. You want to communicate, build relationships, and cultivate your evangelists.