Sat.Dec 03, 2011 - Fri.Dec 09, 2011

Terry Starbucker

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10 little Things That Will Make a BIG Difference In Your Leadership

Terry Starbucker

“To be really great in the little things, to be truly noble and heroic in the insipid details of everyday life, is a virtue so rare as to be worthy of canonization” – Harriet Beecher Stowe. There are leaders, and then there are LEADERS. The ones that truly inspire, and exemplify the very definition of “lead’ – showing the way.

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Who Are The Process Whisperers, And Why Should We Be Listening To Them?

Terry Starbucker

Back in 2005, when I was SVP of Operations for a cable television company (Bresnan Communications), I started hearing whispers… They were telling me things about the business that needed our attention. Things that weren’t working. And things that were working beautifully. They were also telling me about the people that provided our customer service.

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