November, 2012

The Recovering Engineer

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Five Common Responses to Conflict

The Recovering Engineer

In my work with clients of all kinds, I have noticed five basic types of response to conflict. I see people who are… Conflict Rock Stars. Conflict Rock Stars are almost always in control of their responses. They know how to communicate calmly and assertively in nearly every situation. Their response seems easy and effortless to the outside observer.

Analysis 259
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What CAN You Do?

The Recovering Engineer

As I travel around the country to lead workshops, I often hear frustrations with or objections to some of the supervisory/leadership techniques and approaches that I advocate and teach. I seldom hear an outright disagreement with the general approach. Instead, people express their frustration or objection like this: “That sounds great, but…. “I work in the government.”.

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