The Recovering Engineer
NOVEMBER 28, 2012
In my work with clients of all kinds, I have noticed five basic types of response to conflict. I see people who are… Conflict Rock Stars. Conflict Rock Stars are almost always in control of their responses. They know how to communicate calmly and assertively in nearly every situation. Their response seems easy and effortless to the outside observer.
The Recovering Engineer
FEBRUARY 28, 2012
Nearly everyone irritates me to some extent. Even the people close to me — my wife, my kids, my friends, and my professional colleagues — irritate me from time to time. All of them have body gestures, word choices, and tones that get under my skin because I see them as rude, impatient, inconsiderate or pushy. Everyone, and I do mean everyone , frustrates me some of the time.
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The Recovering Engineer
MAY 21, 2012
My anger was rising. Every time he spoke, I grew more frustrated and irritated. I could feel my blood pressure rising, my face flushing, my lips tightening, and my shoulders hunching forward. I knew that I was furrowing my brow and that my voice was growing flatter and more menacing with each verbal exchange. While I did not physically fear for my safety, I did feel threatened.
The Recovering Engineer
JUNE 25, 2012
Francois-Marie Arouet Voltaire, 1694-1778. In a conflict, it is often tempting to go on the attack in an effort to make your point. In fact, it’s a natural response to a situation you perceive as physically or emotionally threatening in some way. In most workplace situations, none of us will be in an imminent physical threat situation when we are in conflict.
The Recovering Engineer
MAY 24, 2012
As a watch officer on a submarine, I got to “drive the boat.” During my six-hour watch (shift), I led the team that charted course, controlled direction and depth, coordinated atmosphere controls, and a number of other activities. A submarine at sea never sleeps. There was always someone on watch both before and after me. When I took the watch, I reviewed logs, looked at instrument settings, and discussed with my predecessor what happened during his watch.
The Recovering Engineer
JANUARY 24, 2012
Have you ever read a dry, boring email, blog post, letter, or proposal? If you have, you know how dreadfully non-persuasive they can be. You also know how easy it is to miss the message the author attempted to convey. If you want to have your message read and acted upon, here are five tips – secrets – for more persuasive writing…. 1. Write from your reader’s perspective.
The Recovering Engineer
APRIL 3, 2012
I’m experimenting a bit with video shorts to illustrate situations I have observed in my personal experience or heard about in my work with clients and workshop participants. I’m hoping that short videos can help to convey ideas and illustrate concepts in a fun, humorous, and effective way that helps people to relate to both the scenario and the concept so that they can use it in real life.
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