2014

The Recovering Engineer

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Three Communication Strategies Guaranteed to Irritate Others

The Recovering Engineer

'In workshops and coaching conversations, I receive many questions about the right way to communicate an idea. Sadly, I cannot define the absolutely, most correct, “right” way to communicate an idea – particularly if the idea is communicated during a conflict conversation. I can, however, identify several definitively wrong ways to do it. In today’s post, I’m going to share three communication strategies that are virtually guaranteed to irritate other people, and I’ll tell you what to do instead

Strategy 226
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What a Diverted United Airlines Flight Can Teach You about Conflict Resolution

The Recovering Engineer

'Shock and dismay are the best words I can use to describe my initial response to the news that a United Airlines flight from Newark to Denver had been diverted to Chicago due to a dispute between passengers over leg room. In the days that followed, I heard of two more similar disputes on other flights. Again, my initial response was much like the newscasters and commentators I saw reporting on the incidents… “Really!

Airlines 216
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You Have to Have a Goal to Achieve a Goal

The Recovering Engineer

'One January day about thirteen years ago, I stepped on the scales in my bathroom, and I did not like the feedback I received. I was at the highest weight I had ever been in my life. My clothes were starting to get a bit tight, and I was feeling uncomfortable in them. That day, I resolved to lose weight. I do not remember the exact timeline, but I do remember that before the week was over, I had written a goal weight, developed a weight loss plan, and started implementing it.

Goal 211
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A Collection of Conflict Resolution Quotes

The Recovering Engineer

'I love quotes. They often capture big concepts in only a few words. They give me “thought anchors” to help me collect and focus my thoughts. This is a quick video I put together to capture some great conflict resolution quotes that help and inspire me. I hope it stimulates your thinking about the mindset of successful conflict resolution.

Video 183
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Three Ways to Deal with an Angry Person

The Recovering Engineer

'How do you like dealing with an angry person? If you’re like most of the people I know, you hate it. And, you occasionally have to do it. While some people seem to have a knack for helping others “back off the edge,” most people feel at least a little bit nervous or apprehensive about these situations. I happen to be one of those people.

Tactics 182
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The Leadership Secret to Getting More Done

The Recovering Engineer

'One of the things I notice as I work with new leaders is a tendency to accept work practices and processes as fixed entities. In some cases, company procedures, processes and work practices are mandated from a level far removed from the front-line supervisor, and they are relatively fixed. In most cases, front-line supervisors have more flexibility and freedom to adjust and improve work processes than they realize upon first taking the new position.

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New Supervisor Skills – People Must Feel Empowered to Act Empowered

The Recovering Engineer

'Empowerment is a great thing. Empowered employees show greater commitment, stay more engaged, and create better results. Empowered employees take more initiative and get more done than employees who work in a fear-based, command-and-control environment. As a new supervisor, you hear and read about these organizational performance results, and you decide that you want to empower your employees.

Skills 147