Wed.Sep 28, 2011

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5 Actions To Take After a Huge Failure

Lead Change Blog

Posted in Leadership Development Self Leadership It’s out there… the headlines are printed, the paper is printed and the world is reading the news over morning coffee. Information once hidden is now fairly public. Someone has messed up and the consequences are splashed across the information landscape. The conversation might be as broad as the news media, or as narrow as [.] 5 Actions To Take After a Huge Failure.

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The 3 Core Elements of Delegation

Leading Blog

Without delegation no organization can function effectively. Yet, lack of courage to delegate properly, and the knowledge of how to do it, is one of the most general causes of failure in organizations. —Lester Urwick, Elements of Administration. Every time you delegate work to a teammate, three inescapable core elements of delegation are in play. Authority , responsibility , and accountability form an integrated process and must be applied by you as a unified whole.

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Bad Apples Produce Negative Outcomes

Lead Change Blog

Posted in Leadership Development [link] Dan Rockwell wrote a post yesterday on his Leadership Freak blog titled One Bad Apple Does Spoil the Whole Barrel. Consider the effect of one bad apple when it comes to teams and teamwork. One bad apple can spoil the performance contrary to some popular sayings. We are influenced by more than we think, especially [.

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Decision Outliers- Their Impact on Team and Organizational Effectiveness

Great Leadership By Dan

Here's another guest post from Beth Armknecht Miller: In the book Outliers, by Malcolm Gladwell , many of the stories focus on those outliers who were successful, often due to circumstances and luck. What if you have an outlying preference that holds you back? A behavior that if modified, moves you closer to the norm and makes you more effective? Let’s take a look at Decision Outliers.

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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Bob Burg on Life and Leadership

Leadership Freak

Yesterday Bob Burg took my call and we chatted for nearly an hour. I don’t waste much time on calls so after he shared a bit of his story, I asked him if he thought of himself as a leader. I loved his answer. It set us on a conversation spanning leadership, encouragement, defining success, [.].

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Leading in Context® Blog Index

Leading in Context

Thank you for being committed to responsible leadership, and for following the Leading in Context® Blog. This Index includes over 100 posts that I have written on a wide variety of subjects related to responsible leadership. May they help you be successful on your leadership journey. Linda Fisher Thornton, CEO/Owner, Leading in Context LLC, LeadinginContext®.com © 2009-2011 Leading in Context LLC.

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Death by Triangulation

CO2

“We don’t see the world as it is. We see the world as we are.” –Anais Nin. Death by Triangulation. The health and efficiency of an organization can often be judged by how often triangulation occurs and whether or not it is tolerated by leaders. Here’s how triangulation starts: Victims approach Rescuers with information about what a Persecutor has done.

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Are You Accountable or Responsible?

Next Level Blog

Are you accountable or responsible? What’s the difference and why does it matter? The first time I heard this distinction was years ago in one of my first coaching engagements. I was interviewing. Please click the headline to read the whole story.

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Why HR and the CEO Should Be Joined at the Hip

LDRLB

Ultimately, it is the CEO who determines the corporate culture, whether good or bad. Over my long tenure, I was extremely competitive, action-oriented and results-driven. So is it any wonder that my employees acted similarly? I’ll explain it this way: Firstly, these cultural characteristics were monitored and measured. Secondly, we recruited for the right cultural attitude, followed by skills.

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Complexity and Achieving Goals at Work

Mike Cardus

Work and Complexity are continually intertwined. As a manager you deal with this on a daily basis, as an employee you constantly deal with challenges that arise on your way to complete tasks. The information below is from the Exponent Leadership Process _ a process for improving your team and leadership. Contact Mike …lets create successful paths to increase your effectiveness and great work. “ …the complexity in a task lies not in the goal but in what you have to do in order to get there.”.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Why HR and the CEO Should Be Joined at the Hip

LDRLB

'The day the Jacobs Suchard (now part of Kraft Foods ) Board of Directors promoted me to the C-Suite, they strongly suggested I align myself with the CFO. The advice proved excellent, and for the rest of my days in the corner office I was joined at the hip with an outstanding finance executive who is now the CFO of Lindt & Sprüngli , the world’s leading chocolatier.

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This + That + Also This – Success Requires Not 1 Thing, But Many Things

First Friday Book Synopsis

It is a very competitive world out there. Your job may be in jeopardy, because someone else wants your job, and is preparing right now to do your job better than you can do it. Especially if it a good job. (Those are increasingly scarce, it seems). So, you have to always keep getting [.].

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Your Tone of Voice Matters

Your Voice of Encouragement

In November of 1998 I received a phone call from “Sharon,” one of our 20/20 Insight software customers. She had some basic questions that were clearly explained in our documentation, but apparently she hadn’t read the information or simply didn’t understand it. Earlier in the day, I had dealt with some unexpected problems, and I was behind schedule with a project I was working on.

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Ready to Rideout the Bear Market?

Coaching Tip

Bear markets are cunning beasts. Don't get me wrong -- we are not in the bear market territory yet. At least, not officially. An "official" bear market begins when the stocks indexes decline 20%. The DJIA's decline from the May 2, 2011 high to the September 21 low is about 17%. Close, but no cigar. Add to that the strong rallies we've seen over the past few weeks (Sept. 12-20: +685 points in the Dow, for example) -- and lots of people conclude that despite the volatility, things aren't so bad.

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10 HR Metrics to Track in 2024

Discover the power of HR metrics. Master recruiting, control skyrocketing labor costs, and reduce turnover rates. Get insights into key metrics like Time-to-Fill, Cost-per-Hire, and Turnover Rate. Equip your business for success in 2024.

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Zag: A book review by Bob Morris

First Friday Book Synopsis

Zag: The Number One Strategy of High-Performance Brands Marty Neumeier Peachpit Press (2006) How to “zag” when everyone else “zigs” In a previous book, The Brand Gap, Marty Neumeier explains how companies can bridge the gap between business strategy and customer experience, noting that brand-building isn’t a series of isolated activities; rather, it is a [.].

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Break Out From Predictability

Eric Jacobson

Inspirational leadership wisdom today came from Bahram Akradi, the CEO of Life Time Fitness. From that health club's monthly fitness magazine, Experience Life , Akradi says: Once we get comfortable in our habitual patterns, we may fail to notice when they have outworn their useful purpose, or when new alternatives might serve us better. Once you've encountered a second way of seeing things, you're more likely to entertain the possibility of a third and fourth way, too.

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The McKinsey Quarterly: Top Ten Articles for Third Quarter, 2011

First Friday Book Synopsis

Once again and to its great credit, The McKinsey Quarterly, published by McKinsey and Company, has created online access the Top Ten articles for third quarter (2011) as selected by its readers. In case you missed them, you can now check them out and join the conversation. Here are brief descriptions [.].

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Help To Your Team Provide Excellent Customer Service

Eric Jacobson

My favorite takeaways from Renee Evenson's newest book, Customer Service Management Training 101 , are her tips for how to teach employees to effectively interact with customers : Make a good first impression by smiling, making eye contact, maintaining an open and relaxed demeanor and keeping facial expressions friendly. Project a positive attitude by being helpful, interested, trustworthy, reassuring, respectful and reliable.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Mariano’s Mellow, Even at a Milestone

First Friday Book Synopsis

Here is an excerpt from a recent article written by Jason Gay for the Wall Street Journal. It it, Gay shares his thoughts about one of the greatest baseball players ever…who also happens to be one of the most humble superstars ever: Mariano Rivera, the “closer” for the New York Yankees. He recently became the [.].

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Midweek Marketing: Delta Builds Customer Experience One Detail at a Time

Management Excellence

I’ve been an unapologetic critic of the money losing and seemingly customer hating airline industry for many years. Anyone who has flown a million miles or more has a good view to the workings of this flying bus business (with apologies to bus companies), and the view is mostly unpleasant. (Not always, just mostly.) Imagine my surprise when I deviated on my return trip from my normal dealings with United, and flew Delta, and I actually enjoyed the experience.

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Voice of Experience: Natalie Horton (Deutsche Bank)

First Friday Book Synopsis

Here is an excerpt from a profile of Natalie Horton (Head of Synthetic Equity Trading for North America, Deutsche Bank) written by Melissa J. Anderson (New York City) for The Glass Hammer, an online community designed for women executives in financial services, law and business. “Visit us daily to discover issues that matter, share experiences, [.].

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Failed Culture Change Causes Failed IT Projects

The Practical Leader

Many organizations are implementing significant overhauls of their IT systems. But many of these projects are poorly implemented. This leads to sizeable cost overruns, missed deadlines, disrupted operations, unhappy customers, and stressed out employees. This month’s issue of Harvard Business Review carries an article entitled Why Your IT Project May Be Riskier Than You Think.

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2024 Payroll Calendar Templates

These calendars provide pay period dates and paydays for biweekly, semi-monthly, and monthly payroll in 2024. Use them as a reminder or share with employees so they can celebrate payday.

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The Danger of Vision Casting

Ron Edmondson

Vision casting can be dangerous… It can destroy the health of a team… Cast your stones if you want, but it’s true. The most prolific vision-casters can ruin a good team. Let me explain… Casting a vision is one part of success…an important part… Completing the vision is another…equally important part… And if the team doesn’t understand the vision… Or how to complete it… It won’t matter how well the vision was cast… In f

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PM Profile: Russell Toms

Chartered Management Institute

Following the success of the groundbreaking partnership between CMI and schools in Kuwait, Russell Toms speaks to us about the plans to give the Chartered Manager programme a global reach.

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Is America Giving Up on the Future?

Harvard Business Review

There's a glum desperation in the air that's hard to escape: volatility, futility, and a McFuture ghoulishly wagging its skeletal finger at a lost generation. So on what scale would you say transformation should happen? What's the breadth of your vision for change? It's time to get not just serious, but maybe even a little bit radical. This isn't a drill, but a nine-alarm fire.

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You Should Be Able to Get Rich in Charity

Harvard Business Review

There, I've said it. There should be no limit to the amount of money a person can earn making the world a better place, so long as the money is commensurate with the value they produce. If a person is a value-generating machine, and produces additional commensurate value for every additional increment of money they receive — and you can measure that value — then never stop the machine.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Why You Still Haven't Gotten a Job

Harvard Business Review

They say, "If you always do what you've always done, you'll always get what you've always gotten." So why do we repeat things that we know aren't working? Take jobseekers who send out hundreds, sometimes thousands of resumes , and never get any results. In any other context this would merit a change in approach, but they just keep sending out more resumes.

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Five Steps to Long-Term Growth

Harvard Business Review

This post is part of the HBR Insight Center Growing the Top Line. It was written with Jay Terwilliger and Mark Sebell, managing partners at Creative Realities , a Boston-based innovation management collaborative. We believe this is the time for real leaders to come forward. This is the time for long-term thinking. The best time to prepare for expansion is during recession.

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What All Boards Must Ask Their CEOs

Harvard Business Review

This blog post is part of the HBR Online Forum The CEO's Role in Fixing the System. Legally and practically, the CEO's primary obligation is and should continue to be to the shareholders. Though some will argue that this approach is inconsistent with overall societal benefit, I believe that the shareholder-centric ethos has served as an effective vehicle for streaming the diverse interests of collective capital towards a singular productive purpose.

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