Strategy Driven

SEPTEMBER 8, 2020

Train your employees to actively listen rather than just read a script. Many companies can fall into the trap of just seeing their customers as faceless voices at the end of a phone or email. There is a real person with a real problem on the other side of any conversation. Interact, engage, and empathize with your customers.

Active Listening 75

Active Listening Call Center Training System 75

Strategy Driven

MAY 14, 2021

However, depending on the team you have, such an achievement requires a range of skills and strategies including active listening, being able to tap into the intrinsic motivation of others, as well as being able to step back from a project and allow your employees the agency and responsibility they need to be able to succeed.

Management 69

Management Teamwork Active Listening Advice 69

Strategy Driven

DECEMBER 22, 2022

Their active listening skills also hold great importance in this regard. Leaders with exceptional communication and listening skills may also find their place in executive search in various fields such as education, health, charity organizations, etc. and be respected by all.

Skills 120

Skills Innovation Motivation Self-aware 120

Strategy Driven

NOVEMBER 26, 2020

Leaders listen. All great leaders show their people the way, but they also know how to actively listen. They prefer for you not to be insulted, but they would rather hurt your feelings temporarily if it means you becoming better in the long run.

Micromanagement 132

Micromanagement Learning-by-Doing Seminar Active Listening 132

Strategy Driven

DECEMBER 26, 2023

Here are six that every successful salesperson should possess: Communication Communication skills encompass both active listening and effective speaking. Salespeople must be adept at listening to the needs and concerns of their clients. The Top Sales Soft Skills So, what are some of the most important sales soft skills?

Training 65

Training Skills Power Mentor 65

Strategy Driven

MARCH 9, 2020

This is why you should avoid saying “sorry”, and instead show sincerity by actively listening. Actively listening to your customers will help you avoid suggesting products or services they don’t need. You never want the customer to feel as if you’re arguing with them or pushing them to choose your company.

How To 68

How To Active Listening Learning-by-Doing Hotels 68

Strategy Driven

JANUARY 3, 2020

Be an active listener. Use positive language and body language. Know your products and services inside out. Always seek to establish common ground. Communicate with your customers clearly. Respond to customer queries quickly. Put the above advice into practice, and you’ll be sure to do just that.

Armstrong 66

Armstrong Active Listening Audience Operations 66

Strategy Driven

DECEMBER 16, 2014

The Advisor’s Corner – Are People Listening to Me? Announcements Business Communications Practices for Professionals active listening effective hearing Sharon Drew Morgen strategydriven' Communication Skills Can Increase Your Leadership Credibility. What Does Your Voice Say About You?

Webinar 62

Webinar Active Listening Learning-by-Doing Download 62

Strategy Driven

FEBRUARY 18, 2021

Listen Actively. To enhance active listening skills, Shapiro Negotiations teaches “ The 3 Cs ” – connect, consider, and confirm. Remain professional , polite, and friendly throughout the discussion and maintain open body language to signal your receptiveness.

Succession 65

Succession Proposal Long-term Active Listening 65

Strategy Driven

AUGUST 27, 2020

Active listening skills are absolutely essential to anybody in a leadership position, as they allow you to truly hear what your teams have to say and take it on board. If you have been simply telling people what to do and not giving them much of a chance to be heard, then it could be that you’re acting more like a boss than a leader.

Skills 110

Skills Leadership Executive Coaching Learning-by-Doing 110

Strategy Driven

FEBRUARY 5, 2020

Listen to your customers. If you want to keep your existing customers loyal to you, as well as attract new ones, then you need to make sure that you actively listen to their needs. An excellent way to find out what they want from your business is to consistently ask for feedback on your products or services.

Tips 67

Tips Long-term Short-term ROI 67

Strategy Driven

OCTOBER 1, 2020

To build a strong relationship with consumers, your team needs to be active listeners and establish a common ground. Companies should not act like robots. People want to talk to someone that understands their issues. Be personable. As mentioned before, customers want to be able to communicate with a human.

Tips 101

Tips FAQ Brand Survey 101

Strategy Driven

MARCH 4, 2015

Business Communications active listening business communications did you really say what i think i heard personal communications Sharon Drew Morgen strategydriven' Relate Articles: The Business of Kindness. Getting To Agreement. Avoiding Resistance. We Don’t Really Hear Each Other. Communications – Make Technology Work for You.

Active Listening 50

Active Listening Download Newsletter Resistance 50

Strategy Driven

AUGUST 4, 2020

Practice active listening. The best speakers are always the best listeners. Notice the butterflies, then breathe down into them, relaxing your shoulders. Notice the feeling of relief. Your breath gives you a quick way to settle down the nerves.

Tips 67

Tips Audience Bottom-up Active Listening 67

Strategy Driven

MAY 26, 2016

I had one Active Listening professor wildly mishear and misrepresent what I said, yet claimed I was probably having a Freudian Slip (he actually said that) because what he ‘heard’ was ‘accurate’ and I was mistaken.

Wilde 51

Wilde Active Listening Download Construction 51

Strategy Driven

DECEMBER 10, 2018

Offering trainings on unconscious bias, ally-ship and active listening skills. Using a D&I census to collect data that report son fairness across areas such as compensation, promotions and other resources.

Diversity 57

Diversity Company Active Listening Learning-by-Doing 57

Strategy Driven

MARCH 18, 2015

Relate Articles: Speaker or Listener: Who’s Responsible For Misunderstandings. Business Communications Diversity & Inclusion active listening business communication did you really say what i think i heard diversity and inclusion personal communication Sharon Drew Morgen strategydriven' The Business of Kindness.

Diversity 50

Diversity How To Active Listening Self-aware 50

Strategy Driven

FEBRUARY 25, 2015

Business Communications active listening business communications did you really say what i think i heard personal communications Sharon Drew Morgen strategydriven' Business Communications Best Practice 1 – Communicate 7 Times, 7 Different Ways. The Big Picture of Business – The Book of Acronyms.

Consensus 50

Consensus Active Listening Learning-by-Doing Discount 50

Strategy Driven

MARCH 11, 2015

Relate Articles: Speaker or Listener: Who’s Responsible For Misunderstandings. Business Communications active listening business communications did you really say what i think i heard personal communications Sharon Drew Morgen strategydriven' The Business of Kindness. Getting To Agreement. Avoiding Resistance.

Active Listening 50

Active Listening Resistance Reference Learning-by-Doing 50

Strategy Driven

FEBRUARY 18, 2015

Business Communications active listening business communications did you really say what i think i heard personal communications Sharon Drew Morgen strategydriven' The Advisor’s Corner – How Should I Address Sensitive Subjects With My Staff? Do you want to push your solution? Or implement creative, collaborative change?

Bottom-up 50

Bottom-up Active Listening Conference Learning-by-Doing 50

Strategy Driven

FEBRUARY 27, 2019

Active Listening. Learn to direct and guide your team rather than always telling them what to do. Financial Shrewdness. Fine-tune your financial literacy to better understand and interpret the company’s financial statements. Industry, competitive and customer knowledge.

Leadership Development 51

Leadership Development Development Leadership Self-aware 51

Strategy Driven

DECEMBER 9, 2014

Different from books on Active Listening which merely enables listeners to hear words, What? focuses on understanding intended meaning.

Active Listening 72

Active Listening Creativity Learning-by-Doing Books 72

Strategy Driven

NOVEMBER 21, 2013

Instead of tired practices like ‘active listening’ (whereby one is taught to parrot back what someone says, which only shows that you heard what was said, not that you understood), our teams must develop a new set of competencies in which they learn to clarify what they interpreted in a conversation, not what they heard.

Six Sigma 66

Six Sigma Productivity Products Chief Executive Officer 66

Strategy Driven

DECEMBER 11, 2014

Different from books on Active Listening which merely enables listeners to hear words, What? focuses on understanding intended meaning.

Creativity 62

Creativity Active Listening Learning-by-Doing Books 62

Strategy Driven

APRIL 14, 2016

It’s necessary to listen using a different part of our brain (not Active Listening) that we’ve never been taught to use intentionally. Listening for Systems: from birth we’re taught to carefully listen for content (exemplified by Active Listening) which misses the underlying, unspoken system.

Skills 50

Skills Resistance Self-aware System 50

Strategy Driven

JULY 26, 2013

Other steps that help prevent the proliferation of office idiots include active listening, working with employees to establish challenging yet realistic goals, and treating employees as you would like to be treated. There’s no question that there will always be office idiots.

Strategy 64

Strategy Management Leadership Leadership Styles 64

Strategy Driven

MARCH 14, 2014

Current Active Listening models don’t go far enough into the problems of misinterpretation: how, exactly, do our brains make it so difficult for us to avoid biasing what it hears? And what’s the cost to us in terms of relationships, creativity, and corporate success?

How To 64

How To Transportation Learning-by-Doing Creativity 64

Strategy Driven

MARCH 6, 2015

The mentor is a resource for business trends, opportunities, an active listener and adviser on values, actions. Organizational purpose, vision, ethics, long-term growth. 7 Levels of Mentoring: Conveying Information. Imparting Experiences. The mentor is a role model. Insight offered about own life-career.

Mentor 50

Mentor Succession Benchmarking Long-term 50

Strategy Driven

MAY 23, 2019

Good communication skills involve really listening, keeping it short, asking questions, noticing body language and repeating back a summary of what has been discussed. Active listening is often seen as a soft skill, but it is fundamental to being a great leader and drives employee engagement.

Skills 11

Skills Team Delegation Ethics 11

Strategy Driven

OCTOBER 6, 2016

Do you listen carefully to pose the best questions to enable you to fulfill your expectations? Do you enter conversations with a goal, or set of expectations? Do you assume you’ll have solutions for your Communication Partners (CPs)?

Influence 62

Influence System Goal Servant Leader 62

Strategy Driven

AUGUST 31, 2016

These days, it seems that the art of communication is being lost. All too often within society, conversations have become one-sided monologues with witnesses or even worse, people gathered together in one space while all looking at their devices. When people stop talking in the workplace, morale drops followed by productivity.

Emotional Intelligence 59

Emotional Intelligence Group Facilitation Environment Learning-by-Doing 59

Strategy Driven

MAY 4, 2012

The coach is active listener, mentors on values, actions. Initial exposure to the coaching process. One-time meeting or conference between mentors and mentees. The mentor is a resource for business trends, societal issues, opportunities. Imparting Experiences. The mentor becomes a role model. Insight offered about own life-career.

Mentor 90

Mentor Case Study Strategic Planning Learning-by-Doing 90

Strategy Driven

AUGUST 4, 2016

As a Buddhist, I don’t understand why anyone would want to take another’s life or how it’s even an option. Yet so many in our country are feeling disempowered and ignored, targeted and disenfranchised and we haven’t yet created a dialogue to heal. In fact, we don’t even know how to hear each other.

How To 50

How To Consensus Learning-by-Doing Resistance 50

Strategy Driven

MAY 27, 2011

Often the best resolutions come from listening carefully to what the other person has to say. Being an active listener sends the message that you are genuinely concerned about him or her and the dispute. Put plain and simply, it’s the best way to get good information. Ask an open-ended question.

Tips 62

Tips Learning-by-Doing Construction Project 62

Strategy Driven

JANUARY 28, 2016

Our brains make it difficult, if not impossible, to fully or accurately comprehend what our Communication Partners wish to convey. We hear their words, of course, but we often end up interpreting them well outside the intent of the Speaker. I spent 3 years researching and writing on this topic for a book, (What?)

Self-aware 50

Self-aware Open-book Creativity Follow-up 50

Strategy Driven

OCTOBER 29, 2019

Make sure you don’t get eliminated from the process by not showing you are actively listening. You will make an impression by showing you are a good listener. Find somewhere else to wait if you arrive at the location even earlier. Stay Engaged During Conversation. Smile, nod, and make eye contact.

Follow-up 10

Follow-up Self-aware Learning-by-Doing Active Listening 10