Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. Southwest Airlines Fall From Grace The holiday winter weather of 2022 caused problems for every major US carrier. In their attempt to remain the most profitable airline, the company substantially reduced spending on major investments. Failing technology.

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Airlines Leadership Short-term Long-term 130

Leading Blog

APRIL 20, 2023

As the new CEO of United Airlines, Oscar Munoz on listening: “Perhaps it wasn’t as important that I proved to employees that I had all the answers to every problem. Source: Turnaround Time: Uniting an Airline and Its Employees in the Friendly Skies II. Here are two ideas for the curious mind to engage with: I.

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Airlines CEO Blog Power 301

Leadership Freak

NOVEMBER 7, 2011

Jim Parker, former CEO of Southwest Airlines told me, “Don’t set artificial goals for yourself. We forget the expected and remember the unusual. I’ve been remembering something unusual that was said to me about ten months ago. Don’t set goals about the job you want or the amount of money you want to make.” You [.].

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Airlines Goal CEO Leadership Development 193

leaderCommunicator

DECEMBER 11, 2023

For instance, airlines often see poor decision making erupt into public relations scandals. One vivid example is a 2017 United Airlines case in which passenger David Dao was forcibly removed from an airplane that was overbooked.

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Crisis Airlines Reputation Public Relations 169

Eric Jacobson

JANUARY 13, 2014

A few years ago, Southwest Airlines celebrated its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. A crisis can contain the germ of a big idea.

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Airlines Magazine Travel Crisis 102

Modern Servant Leader

JANUARY 20, 2012

Southwest Airlines ( LUV ) announced the 39th consecutive year of profitability yesterday. The company has been a role model of servant leadership since its founding by Herb Kelleher (and others). During the financial earnings call, CEO Gary Kelly , CFO Laura Wright and Executive VP Robert (Bob) E.

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Airlines Leadership CFO ROI 203

Women on Business

FEBRUARY 15, 2013

The American Airlines merger gives us a great example of what do look for in a partnership and what we should avoid. The post Can Small Business learn from the American Airlines Merger? Here are some lessons we can take away from the merger. Choose your partners using a strategic gauge. appeared first on Women on Business.

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Airlines Human Capital Marketing Learning-by-Doing 196

The Recovering Engineer

SEPTEMBER 5, 2014

Shock and dismay are the best words I can use to describe my initial response to the news that a United Airlines flight from Newark to Denver had been diverted to Chicago due to a dispute between passengers over leg room. In the days that followed, I heard of two more similar disputes on other flights.

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Airlines Emotional Intelligence Commitment Report 216

HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. What does it take to maintain a sense of purpose at Southwest Airlines?

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Airlines Mission Statement Human Resources Learning-by-Doing 80

CEO Insider

MAY 22, 2019

23 Airlines That Have Gone Out of Business: Report 2018-2019. With the sudden collapse of Icelandic budget airline Wow Air and India’s Jet Airways in mind, we at the CEOWORLD magazine decided to compile a list of airlines that went out of business since January 2018 until the present day. CEOWORLD magazine.

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Airlines Report Magazine Budgeting 52

First Friday Book Synopsis

JULY 15, 2011

Here is an excerpt from an article featured in the July issue of Southwest Airlines’ Spirit magazine. These are the first five and the last two. To read the complete article, a “must read,&# please click here. * * * Whether you’re founding a company or just want to look brilliant, take some cues from [.].

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Airlines Magazine Article Company 136

Rich Gee Group

MAY 3, 2022

Great examples of Red Ocean companies are McDonald’s and Southwest Airlines. Southwest is the only large, low-cost airline that hires friendly and approachable employees who have a passion for helping customers. In addition to their pricing, cancellation, and service structure, no other airline comes close.

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Blue Ocean Strategy Tools Strategy Mauborgne 195

Eric Jacobson

MAY 21, 2013

If you''ve flown Southwest Airlines you know they''re tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. Eric Jacobson on Leadership and Management Southwest Airlines Customer Retention Customer Service Customer Value'

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Airlines Committee Leadership Styles Magazine 97

Michael Lee Stallard

NOVEMBER 16, 2014

For example, Southwest Airlines has a Culture Office that reports to the CEO. 100 Ways to Connect connection connection culture Culture Office E Pluribus Partners michael lee stallard Southwest Airlines Southwest Airlines culture Southwest Airlines Culture Office TCU Center for Connection Culture texas christian university'

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Airlines Committee CEO Report 286

Michael Lee Stallard

MARCH 23, 2014

Southwest Airlines discovered that when they reduced the front line supervisor to front line employee ratio so the supervisors could connect, encourage and coach these employees, front line employees performed better. The post Connect, Encourage and Coach for Superior Performance appeared first on Michael Lee Stallard.

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Airlines Mentor Tips Organization 316

leaderCommunicator

APRIL 14, 2017

This week you’ll read articles on leadership lessons from United Airlines, 3 leadership truths no one likes to admit, 6 things strategic leaders do, 10 life and leadership lessons you should have learned as a kid, and the double bind of leadership.

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Airlines Leadership Blog Article 103

Eric Jacobson

OCTOBER 16, 2011

I always look forward to my flights on Southwest Airlines. That's because I get to read Gary Kelly's (Chairman, President and CEO) monthly column in the airline's in-flight magazine. This month, Kelly speaks to Southwest's Core , a core of values and company culture principles that leaders should emulate.

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Airlines Magazine CEO Company 72

First Friday Book Synopsis

FEBRUARY 22, 2012

American Airlines is in the news every day. We have read about union issues, negotiation struggles, bankruptcy, customer service issues, and a host of other maladies about the airline. And most of it is not good news. But, in the Dallas Morning News Business section on February 22, 2012, there is a great article about [.].

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Airlines Article Blog 75

First Friday Book Synopsis

NOVEMBER 30, 2011

Pret a Manger summarizes its personnel policies (from Demand, Adrian Slywotzky) ————— So American Airlines has filed for bankruptcy (Chapter 11 – the kind that lets them keep flying). “We hire happy people and teach them to make sandwiches.” Is anyone surprised?

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Airlines Slywotzky Policies Morale 110

CO2

NOVEMBER 17, 2023

Case Study: Southwest Airlines’ Focus on Low Costs Southwest Airlines exemplifies the strength of focus. The study’s findings are clear: With 2-3 primary goals, you’re likely to achieve 2-3 of them. With 3-10 primary goals, you might accomplish only 1 or 2. Over 10 primary goals usually lead to accomplishing none.

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Airlines Succession Leadership Energy 78

Miles Anthony Smith

SEPTEMBER 20, 2016

Aviation Leadership Failures: 37 Worst Plane Crashes in History While many of these crashes happened in the early years of aviation, there have been a surprising number of airline disasters since the new millennium. United Airlines Flight 175: South Tower Attack on World Trade Center 3. Navy and perished in this airline disaster.

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Airlines Leadership Quality Engineering 40

Eric Jacobson

DECEMBER 28, 2011

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. The lessons provide good tips for business leaders.

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Airlines Travel Magazine Crisis 70

Eric Jacobson

JUNE 28, 2011

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. The lessons provide good tips for business leaders.

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Airlines Travel Magazine Crisis 82

Strategy Driven

OCTOBER 14, 2013

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. I hope airline employees at your airport act that way!

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Airlines Open-book Customer Loyalty Competitive Advantage 59

Leading Blog

FEBRUARY 8, 2019

The first story tells of an experience he had on the soon to be defunct Eastern Airlines (they went bankrupt in 1991). The financial analysts were certainly reading those statements, and probably explaining the airline’s problems in terms of load factors and the like. Eastern Airlines went belly up because of those scrambled eggs.

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Management Airlines Mintzberg Advertising 277

First Friday Book Synopsis

JANUARY 24, 2015

A union group is suing American Airlines, claiming supervisors are pressuring mechanics to release planes before they are safe to fly. American Airlines denies the allegations, saying that it complies with federal safety rules. […].

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Airlines Transportation Objective Blog 70

Eric Jacobson

JUNE 19, 2012

Yesterday, Southwest Airlines celebrated its 41st anniversary. Chairman, President and CEO, Gary Kelly, shares some insights into the airline' culture in the June issue of the airline’s in-flight magazine. If you have been following my blog for the past year you know I’m a big fan of Southwest.

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Airlines Examples Magazine Follow-up 56

Lead Change Blog

OCTOBER 8, 2020

Southwest Airlines founder and CEO, the late Herb Kelleher, and I worked together in a booth at BookExpo promoting Kevin and Jackie Freiberg’s best-selling book, Nuts: Southwest Airlines’ Crazy Recipe for Business and Personal Success. Love Employees and Customers More Than the Scoreboard.

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Power Airlines COO Bottom-up 319

leaderCommunicator

NOVEMBER 19, 2015

Both Starwood and American Airlines announced big news for travelers and those loyal to their brands this week. One’s communication was a hit; the other a big miss.

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Airlines Travel Brand 60

First Friday Book Synopsis

DECEMBER 10, 2013

So, American Airlines wants to be the best airline in the world. Randy''s blog entries'

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Airlines Objective CEO Blog 95

Modern Servant Leader

JUNE 9, 2014

Imagine buying a full vacation package for your anniversary through a major airline. Then, when booking your flight, that airline chose to seat you with strangers rather than your spouse. If that is not possible, the vendor may consider allowing us to pick our own seats, as Southwest Airlines (a servant leadership company ) does.

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System Airlines Travel Learning-by-Doing 185

Michael Lee Stallard

APRIL 17, 2023

To stay positive, I kept thinking of all the people who showed us kindness in Madrid, including Elizabeth and her friends, the hotel staff and the United Airlines reservation agent who found a flight for us and seats that would have the room I needed.

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Airlines Hotels Transportation Learning-by-Doing 195

Tanveer Naseer

MAY 30, 2017

Now, in the case of Pepsi and United Airlines, the typical focus tends to be on them being examples of failures in crisis communication. It’s for this reason that Pepsi, United Airlines, and Bombardier will continue to be haunted by their public blunders, if not also serving as the punchline for late night talk show jokes.

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Organization Airlines Learning-by-Doing Examples 279

Lead Change Blog

MAY 20, 2021

The true story is a part of the Southwest Airlines folklore—stories you would retell around the corporate campfire. “Be courageous” is one of Southwest Airlines’ Warrior Spirit core values. A customer repeatedly wrote a complaining letter after each of Southwest’s flights.

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Leadership Airlines Letter Audience 226

Michael Lee Stallard

SEPTEMBER 10, 2014

Where were you when you first heard the news of an airliner striking World Trade Tower One on the morning of September 11, 2001? I was in my office near Times Square in Manhattan. At first I assumed it was an accident. Then came the unbelievable news that a second plane had hit Tower Two.

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Airlines Resistance Organization 288

The Practical Leader

JUNE 23, 2021

That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines. They were named the #1 U.S. So, what’s love got to do with it?

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Airlines Fixed Costs Collins Video 64

Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture.

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Airlines Committee Leadership Styles Magazine 66