Strategy Driven

MARCH 4, 2013

Ever get poor service at an airline? It happens because the people who work at the airlines are undertrained, poorly managed, feel put upon by their management and their leadership, underpaid, rarely if ever praised, and are exposed to constant customer complaints. REALITY: The customer provides the money for their paycheck).

Airlines 50

Airlines Loyalty Customer Loyalty Training 50

Strategy Driven

AUGUST 3, 2016

As a former 15-year executive with Southwest Airlines, she takes principles and practices she helped develop to companies that strive for better employee engagement and loyalty. Lorraine Grubbs recently co-authored Beyond the Executive Comfort Zone: Outrageous Tactics to Ignite Individual Performance ( www.executivecomfortzone.com ).

Execution 50

Execution Tactics How To Loyalty 50

Strategy Driven

MARCH 24, 2014

MIXED RAP: American Airlines, Goldman Sachs, JC Penney, DISH Network. All airlines are the same, except for their people. Profit is way more than money. Here are a few companies you can look at as examples of good, mixed, and bad: BAD RAP: Borders, Blackberry, Yellow Pages, AOL. GOOD RAP: Amazon, Zappos, Southwest, Bloomberg.

Reputation 52

Reputation Airlines Loyalty Customer Loyalty 52

Strategy Driven

JANUARY 17, 2014

When we had the opportunity to conduct customer research for United Airlines (2008) we learned that customers expect a certain lack of control when flying, and that telling a customer he/she can ‘control’ the experience is a turn-off since it isn’t true. All airlines are the same, except for their people.

ROE 50

ROE ROI Letter Airlines 50

Strategy Driven

JULY 18, 2014

All airlines are the same, except for their people. The post 7 Ways to Build Muscle and Teamwork in the Office appeared first on StrategyDriven. Relate Articles: “Trust Me, I’m a Leader”: Why Building a Culture of Trust Will Boost Employee Performance – and Maybe Even Save Your Company.

Teamwork 63

Teamwork Airlines Brainstorming Tips 63

Strategy Driven

OCTOBER 29, 2020

Services in this industry that have benefitted from yield management include car rental services, railroad services, tourist services, cruise lines, hotels, and airlines. Numerous factors are responsible for the change in demand and supply in business. Many factors can influence the need to change prices in business.

Yield Management 65

Yield Management Price Management Hotels 65

Strategy Driven

NOVEMBER 27, 2010

Distinguished Guests Robert Crandall, Former CEO, American Airlines Tony Fernandes, CEO, Asia Air John Krafcik, CEO, Hyundai Motor America Anand Mahindra, Vice Chairman & Managing Director, Mahindra & Mahindra Elon Musk, CEO, Tesla Motors David Neeleman, Founder, JetBlue Dr.

Transportation 50

Transportation Execution Simon Newsletter 50

Strategy Driven

NOVEMBER 27, 2013

All airlines are the same, except for their people. How to Turn Disagreements into Great Decisions for Your Small Business. The Big Picture of Business: The Colonel and Me. Why Your Employees Count as Much as Your Clients.

Competitive Advantage 58

Competitive Advantage Bottom-up Airlines Project 58

Strategy Driven

AUGUST 14, 2013

“We have a strategic plan,” said Southwest Airlines founder and retired CEO, Herb Kelleher. And, it requires helping employees link their front line decisions to the mission of the organization. That means using the mission again as the North Star and foundation of the organization’s strategy.

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

Strategy Driven

JUNE 19, 2014

Relate Articles: All airlines are the same, except for their people. Please consider the environment before and after printing this article. The post Why Our Employees Asked Us To Stop Giving Away Cars appeared first on StrategyDriven. Corporate Cultures – Leader Initiated, Documented Processes Controlled Environment.

Call Center 97

Call Center Incentives Library Document 97

Strategy Driven

OCTOBER 21, 2013

Then define what is memorable and how everyone can achieve memorability with daily interactions (Southwest Airlines does it with friendly people and humor). Grow from good, to great, to memorable. KEY TO IMPLEMENTATION: Start with smart, happy people.

Customer Loyalty 64

Customer Loyalty Reputation Loyalty Competitive Advantage 64

Strategy Driven

FEBRUARY 4, 2013

Southwest Airlines is anything but politically correct. Makes me smile and feel sad all at once. Their people are happy, their customers are happy, their message is clear, and they make a TON of money. Jeez, I wonder if there’s a correlation!

Politics 50

Politics Customer Loyalty Seminar Airlines 50

Strategy Driven

JULY 25, 2012

Ask Zappos, ask Southwest Airlines, ask Apple, ask Jimmie Buffett and ask CMI (that is us). Raving fan customers would wait in long lines; pay extra shipping fee; all for the service or product that their favorite company offers. Why are Raving fans a good thing? What companies do not have competition?

Team 52

Team BHAG Blanchard Airlines 52

Strategy Driven

JUNE 30, 2014

Power and Associates gives ‘customer satisfaction’ awards to airlines. This part of selling will never go away, but can be significantly reduced with loyal relationships and proven quality. Insincere follow-up. Call looking for money. Customer satisfaction. Ask for (beg for) referrals.

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

Strategy Driven

OCTOBER 29, 2012

Blackberry, American Airlines, Barnes & Noble, Microsoft, and Tiger Woods to name a few. NOTE WELL: Then there are the brands that USED to be #1 and have fallen to #2 or lower. Either by inferior products, inferior service, or disgraced reputation. Here are 5.5 In order to get better tomorrow, you gotta know where you are today.

Brand 50

Brand Reputation Customer Loyalty Industry 50

Strategy Driven

JANUARY 21, 2011

For Southwest Airlines, it was about how they could maintain the current schedule with fewer planes. It starts by creating a culture that encourages employees to do what’s right for the customer. For one employee at Wegmans, it was about challenging what was on offer in his deli. Keep it simple.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Strategy Driven

NOVEMBER 7, 2011

As facilitator, consultant, and coach she shapes and builds corporate competencies for major corporations such as General Motors, MB Financial, and United Airlines.

Strategy 70

Strategy Kotter RASCI Motivation 70

Strategy Driven

OCTOBER 4, 2013

airline industry reported an operating loss of more than $10 billion in 2001 and a net loss of almost $8 billion, according to Air Carrier Financial Statistics Quarterly, a compilation of airline financial reports issued by the U.S. An additional 28 percent, or 32,044 workers, had been employed in hotels and motels. About the Author.

Crisis 60

Crisis Airlines Transportation Crisis Management 60

Strategy Driven

OCTOBER 21, 2011

Many major companies, such as Southwest Airlines, UPS, Chick-fil-A, Best Buy, Yum! The business research done at Harvard, Stanford, Michigan, and my research at Darden Business School all finds that happy employees make for happy customers.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Strategy Driven

FEBRUARY 9, 2015

Power gives the customer satisfaction award to an airline, what could the category possibly be? Relate Articles: All airlines are the same, except for their people. Let’s get real here, when J.D. Least crappy? Please consider the environment before and after printing this article. appeared first on StrategyDriven.

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

Strategy Driven

MARCH 28, 2011

She was one of the five founding executives of JetBlue Airways; Chief People Officer for Southwest Airlines; and Executive Vice President of Team Services at Doubletree and Promus Hotel Corporations. Ann serves on the Board of Directors for JetBlue and P.F. To read Ann’s complete biography, click here.

Environment 70

Environment Covey Airlines Mission Statement 70

Strategy Driven

FEBRUARY 4, 2011

Airlines say that delays caused by air traffic controllers cost them a combined $4 billion per year. For every 1-cent reduction in the cost of jet fuel, the airlines save $170 million. The Pentagon says that it cannot account for 25% of what it spends. Shoplifting costs American business $10 billion per year. Cargo theft costs the U.S.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Strategy Driven

OCTOBER 18, 2013

Going to the government and asking for bailout loans is quite chancy, as the airlines have learned recently. Perrier utilized media opportunities to advocate for environmental protection and sought to educate consumers about product purification processes. Reclaim Company’s Good Name, Chrysler bankruptcy.

Crisis 72

Crisis Crisis Management Budgeting Risk Management 72

Strategy Driven

JULY 25, 2019

The requirements for being a flight attendant do vary between airlines, but you must be able to stand for long hours and reach the overhead bins. As a flight attendant, you will be responsible for the comfort and safety of every passenger onboard your flight. Cruise Ship Worker.

Travel 10

Travel Reputation Career Airlines 10

Strategy Driven

FEBRUARY 11, 2016

It used to be that only airlines had “loyalty” programs. For instance, airlines offering free first class upgrades or hotels upgrading size of the room for elite travelers often creates an allegiance that trumps price point. Now, everybody from giant corporations like Pepsi Co. And, rightfully so.

Entrepreneur 50

Entrepreneur Loyalty Airlines Advertising 50

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. In my opinion, Congress should look at re-regulating certain industries (oil & gas, utilities, airlines, banking, trucking, broadcasting). Congressional Hearings.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57