Tanveer Naseer

MAY 30, 2017

Now, in the case of Pepsi and United Airlines, the typical focus tends to be on them being examples of failures in crisis communication. It’s for this reason that Pepsi, United Airlines, and Bombardier will continue to be haunted by their public blunders, if not also serving as the punchline for late night talk show jokes.

Organization 279

Organization Airlines Learning-by-Doing Examples 279

Tanveer Naseer

FEBRUARY 14, 2011

You may remember the United Airlines commercial a number of years ago -. The punchline was handing everyone airline tickets (before e-tickets, so you know it is old) to go out and talk to Customers. Don’t create a new PowerPoint – shut up and listen.

Airlines 217

Airlines Industry Tactics Newsletter 217

Tanveer Naseer

SEPTEMBER 29, 2015

” Southwest Airlines’ sought to “Become THE low-fare airline” in the nineties. You want something that stirs emotions and gives them a challenging and worthwhile purpose. One famous goal statement from the eighties was Pepsi’s “Beat Coke.”

Team 100

Team Teamwork Airlines Goal 100

Tanveer Naseer

FEBRUARY 21, 2012

Andrea is the founder of the Business Genome project and has led more than 250 business innovation initiatives with a variety of organizations, including Royal Dutch Shell (Asia-Pacific), Audi, Allstate, Continental Airlines, KPMG, and OnStar.

Innovation 189

Innovation Leadership Airlines Brand 189

Tanveer Naseer

MARCH 18, 2014

One only has to look at some of the thriving organizations today – organizations like Zappos, Southwest Airlines, and The Container Store – for evidence of that. And yet, the fact is that there are leaders who, in this very same environment, are finding ways to show up and be present to build such relationships with those under their care.

Succession 279

Succession Leadership Commitment Learning-by-Doing 279

Tanveer Naseer

MARCH 12, 2013

Some of you may remember and be familiar with Servant Leadership, which started in the 1980’s and is still practiced by such corporate giants as Southwest Airlines, Aflac and many others. The following is a guest piece by author Judith W. The ground-breaking concept was that leaders should serve their people first and help meet their needs.

Power 277

Power Loyalty Bottom-up Learning-by-Doing 277

Tanveer Naseer

AUGUST 23, 2011

Just as an airline pilot has to make course adjustments to compensate for wind and other weather elements, so too should organizational leaders take into account how conditions have evolved and changed as their team’s efforts progressed. What changes should we make in the upcoming months to ensure we stay on target?

Review 202

Review Goal Course Learning-by-Doing 202