Friday, January 04, 2019

"Our Founder and Friend" - Southwest Airlines Website

“If the employees come first, then they’re happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It’s not one of the enduring green mysteries of all time, it is just the way it works.” 

– Herb Kelleher

Herb Kelleher was one of the great ones.

May he rest in peace.

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