The Practical Leader

JUNE 23, 2021

In his book, Lovemarks: The Future Beyond Brands , Kevin Roberts, CEO of the global advertising agency, Saatchi & Saatchi, explains that fads attract, but without love, it’s a passing infatuation. That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high.

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Airlines Fixed Costs Collins Video 64

Modern Servant Leader

FEBRUARY 28, 2012

Branson is the founder and head of Virgin Group (including Virgin Atlantic Airlines, Virgin Megastores and literally hundreds of other organizations). When I bought the book, I was not sure which attribute of Sir Richard to expect: all business, life-on-the-edge or philanthropist. Key Principles.

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Books Servant Leader Review Airlines 199

First Friday Book Synopsis

OCTOBER 1, 2013

Yeh Zero Time Publishing (2014) Note: Occasionally I re-read a book published years ago simply for the pleasure of spending time again with a dear friend. That is especially true of this book. Bob''s blog entries "five strategic arts" The Art of Possibility and Southwest Airlines) CEO David Neeleman Coach John Wooden of U.C.L.A

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Airlines Books Review Banking 75

Eric Jacobson

JANUARY 27, 2024

Brad Jacobs’ new book provides you a treasure-trove of leadership lessons from a man with more than four decades of CEO and serial entrepreneur experience. In the book, Jacobs defines the mindset that drives his remarkable success in corporate America – and distills a lifetime of business brilliance into a tactical road map.

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Entrepreneur Leadership Self-aware IPO 73

Lead Change Blog

MARCH 8, 2018

Steve called me back within two days and said, “Ken, this isn’t a book, it’s a movement!” Servant Leadership in Action: How to Achieve Great Relationships and Results , which I coedited with Renee Broadwell, launched this week and is already hitting bestseller lists. That’s exactly what I hope we have started: a servant leadership movement.

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Leadership Servant Leader Simon Airlines 210

First Friday Book Synopsis

OCTOBER 9, 2013

The Wisdom of Titans: Secrets of Success from Entrepreneurs Who Rose to the Top William Ferguson bibliomotion books + media (2013) “Vision without execution is hallucination.” Bill") Marriott Jim Collins John Robbins Julia Stewart Noel Watson Paul L. Diaz Richard ("Rick") Federico Robert L.

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Books Collins Airlines Entrepreneur 75

Leading Blog

JANUARY 16, 2023

Famous challenger brands such as Red Bull, Southwest Airlines, and Motel 6 are very specific about what they have to offer and who their products or services are for. Their book is The Voice of the Underdog: How Challenger Brands Create Distinction by Thinking Culture First (BizComPress, Aug.

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Brand Advertising Marketing Strategy Competitive Advantage 289

Joseph Lalonde

JANUARY 22, 2023

My latest book, Reel Leadership, is now available on Amazon. If you love movies and leadership, you will love this book. He tried calling Trailblazer Airlines, but the receptionist wouldn’t take his call. Plane is an action movie that will have you at the edge of your seat for most of the film. He then calls his daughter.

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Leadership Film Taylorism Taylor 336

Lead Change Blog

MAY 4, 2021

Hamel and Zanini’s book Humanocracy looks at the Bureaucratic Mass Index of organizations – and how to upgrade them to Humanocracies with freedom and responsibility ” Follow Marcella on Twitter at @MarcellaBremer. As an airline staff member Beth wears a name tag that says “Beth” but it also says “committed to kindness”.

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Leadership Development Development Leadership Ethics 365

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Southwest Airlines creatively spells words such as “luv” in its mission statement and internal documents. a classic book about Southwest.

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Airlines Mission Statement Customer Loyalty Mayo 108

Michael Lee Stallard

DECEMBER 23, 2011

In Malcolm Gladwell’s most recent book, Outliers: The Story of Success , connection is a theme throughout. Similar to Gawande’s book, we learn that the key to airline safety is to reduce human error by making sure pilots, co-pilots and air traffic controllers are connected in both a rational and emotional sense.

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Airlines Learning-by-Doing Books Team 281

First Friday Book Synopsis

JANUARY 17, 2014

It’s really so simple…and, yes, so difficult Many years ago, Southwest Airlines’ then chairman and CEO, Herb Keller, was asked to […].

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TQM Strategy Airlines Retail 75

First Friday Book Synopsis

MAY 25, 2013

Former chairman and CEO of Southwest Airlines, Herb Kelleher, provided the title for this review and Bill Schley fully […].

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Review Airlines Welch Books 75

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. His latest book, The 9 Dimensions of Conscious Success , helps readers identify their definition of purpose professionally and personally to achieve conscious success. Nothing of me is original.

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Succession Restructuring Airlines Constraint 235

Coaching Tip

DECEMBER 23, 2016

and Southwest Airlines are the most recommended. HOLIDAY TRAVEL >> Q: When booking a flight for the holidays, how do. I go by my favorite airline: 10% 5. AIRLINE NET PROMOTER SCORES SHOW. airline name] for holiday travel to a friend or. Pollfish [ www.pollfish.com ], the world's leading real-.

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Travel Brand Airlines Hotels 70

Terry Starbucker

JANUARY 23, 2014

Steve has written and published a series of best-selling leadership books, including “ The Radical Leap ”, which recently was named one of the “100 Best Business Books of All Time”. The challenge of writing a business fable instead of a standard business book.

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Download Leadership Airlines Energy 296

Lead Change Blog

OCTOBER 15, 2014

He also authored several books on servant leadership. My favorite book is Leadership Jazz. Max opened the book with a powerful story that zeroed in on the essence of leadership. Max was for many years the CEO of Herman Miller, the company that manufactured my desk chair.

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Leadership Rogers Airlines Open-book 300

Strategy Driven

JULY 20, 2023

Choudhrie’s entrepreneurial spirit also led him to invest heavily in Air Deccan, which eventually became India’s major budget airline within five years. Legacy and Book To share his remarkable journey and insights, Sudhir Choudhrie penned a book titled “From My Heart: A Tale of Life, Love, and Destiny.”

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Tourism Education Library Airlines 114

CEO Blog

JUNE 2, 2014

I read an awesome and inspirational book by Susan Axelrod - With Love and Quiches - A Long Island Housewife''s Surprising Journey from Kitchen to Boardroom. She simply had some time on her hands and started reading recipe books and gourmet magazine. The book starts with her childhood and works all through her life from there.

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Airlines Audience Magazine Books 138

Great Leadership By Dan

OCTOBER 15, 2015

On the first point, people need look no further than restaurants and airlines. Southwest Airlines is a great example; flight attendants and pilots joke all the time. Contrast this with virtually all other American airlines, whose people sport grim looks and often act irritably with customers. Which airlines perform the best?

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Airlines Human Resources Mayo Politics 120

First Friday Book Synopsis

APRIL 16, 2013

Byrne John Mackey Larry Page LinkedIn Mort Mandel Nike Odyssey Oprah Winfrey Pablo Picasso Phil Knight Poets&Quants.com Poets&QuantsforExecs.com Portfolio/Penguin Group Reid Hoffman Sergey Brin Southwest Airlines Stanford''s Graduate School Starbucks Steve Jobs Straight from the Gut The Headhunters Home Depot The Whiz Kids Whole Foods Market (..)

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Welch Airlines Review Entrepreneur 75

Lead Change Blog

DECEMBER 7, 2017

Southwest Airlines has garnered loyal customers and employees but making humor a hallmark of everything they do. On another flight, the pilot got on board with a book title obvious in his briefcase: “How to Fly a Plane”. Good relationships are bolstered by a sense of humor.

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Aaker Bond Goleman Emotional Intelligence 251

Great Leadership By Dan

SEPTEMBER 16, 2013

Daniel Pink presents one of the most compelling, research-based cases for the power of autonomy in his book “ Drive- The Surprising Truth About What Motivates Us.” Same with Southwestern Airline attendants – I’ve never seen two attendants do their inflight announcements the same way – and they truly seem to enjoy it when they do!

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Motivation Airlines Delegation Micromanagement 273

Lead Change Blog

APRIL 1, 2016

When asked about one of the best moments he has had professionally, Chip shared, “Watching my books hit the national best seller list. Being on CNBC, Fox Business, CNN and ABC pitching a new book. Helping the CEO of Southwest Airlines launch a best-selling book. Getting a book endorsement from Seth Godin.

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Levitt Godin Customer Loyalty Airlines 150

Skip Prichard

OCTOBER 12, 2020

After reading her book, which is full of her wisdom, I reached out to her so that I could share some of her counsel with you. It sounds fluffy but self-care is like putting on the airline mask. As I read your book, I saw it as a daily journal and challenge to myself. She is the CEO of Outsell, Inc. How do you cultivate it?

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Open-book Self-aware Books Airlines 143

Modern Servant Leader

OCTOBER 24, 2014

Dale Carnegie, in his classic book, “ How to Win Friends and Influence People ” explains the importance of empathy. Herb Kelleher: Herb Kelleher , the charismatic co-founder and long-time CEO of Southwest Airlines was known to show a great deal of empathy throughout his leadership at the company.

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Servant Leader Greenleaf Airlines Definition 210

Strategy Driven

APRIL 2, 2020

You’d be surprised at how many are occurring right now to help airlines manage their costs even though all their flights are grounded. Take advantage of this to book very cheap flights months ahead, but don’t forget the cancellation policy. If your nearest airport is far away, then your best bet will be to drive there yourself.

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Travel Cost Hotels Supply Chain 66

Modern Servant Leader

MAY 7, 2013

I spoke with Paul about his new book, these questions and more. Southwest Airlines Facebook page. As a leader , you need to understand how social media crises occur, how to minimize your chances of an attack and what to do in the case of a customer attack. Questions Answered in the Interview. Links Mentioned in the Interview.

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Media Crisis Airlines Brand 191

CEO Blog

JANUARY 2, 2017

I read a book - Checklist Manifesto written by a doctor with many examples of how checklists save lives. He implemented checklist in operating rooms by being inspired by airline pilot checklists. I judge a book as good if it causes me to make a permanent change. With New Years comes examination of my systems.

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Airlines Politics Operations System 100

CEO Blog

JANUARY 2, 2017

I read a book - Checklist Manifesto written by a doctor with many examples of how checklists save lives. He implemented checklist in operating rooms by being inspired by airline pilot checklists. I judge a book as good if it causes me to make a permanent change. With New Years comes examination of my systems.

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Airlines Politics Operations System 100

Strategy Driven

MAY 15, 2020

Once consumers have found a destination, they are likely to book on their own using their mobile devices. Break The Ice Media reports 35 percent of travelers have used mobile to book a tour or activity while already on location. Consumers utilize things like Trip Advisor, and Yelp to share customer satisfaction.

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Tourism Media Marketing Travel 75

In the CEO Afterlife

JULY 2, 2013

In the book, the renowned marketing professor said there was no such thing as a commodity, only people who think like commodities. Airlines, cable providers, telecommunication firms, and credit card companies promise customer service every day. Many years ago I read Theodore Levitt’s The Marketing Imagination. Few deliver it.

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Marketing Levitt Telecommunications Brand 257

Steve Farber

APRIL 13, 2017

A Lesson from the Un-Friendly Skies of United Airlines. The ensuing bad PR caused United Airlines’ stock price to plunge by 10%, costing shareholders $180 million along with nearly 17 million negative views on YouTube (as of this write-up). One would think United Airlines learned their lesson from that PR fiasco.

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Airlines PR Taylorism Taylor 74

Modern Servant Leader

NOVEMBER 8, 2012

You think Servant Leadership doesn’t work “in the real world” I guess organizations practicing servant leadership like Southwest Airlines, Vanguard, REI, U.S. This, in essence, is what most leadership books boil down to. In fact, it’s quite the opposite… You Say I’m Naive. No, I’m not naive.

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Reis Airlines Education Long-term 198

Lead Change Blog

FEBRUARY 17, 2016

The Nobel Peace Prize winning president was a championship boxer at Harvard and the author of thirty-eight books. When I first met then Southeast Airlines CEO, Herb Kelleher, we were both working the booth at the 1997 BookExpo at Chicago’s McCormick Center. Kevin and Jackie Freiberg’s great book, Nuts! Forestry Service.

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Six Sigma TQM Airlines Wilde 150

Lead Change Blog

APRIL 23, 2020

Regarding the powerful effect of leaders showing vulnerability to their teams, Colleen Barrett, president emeritus of Southwest Airlines has said, “People admire your strengths, but they respect your honesty regarding your vulnerability.”. In his book Good to Great , Jim Collins popularized the concept of the “Stockdale Paradox.”

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Collins Crisis Leadership Airlines 202

CEO Blog

MAY 19, 2014

Now with electronic address books, I barely know my own number. I think it will be one of my successful investments. ++ I was speaking to my lovely daughter, Laura, who mentioned she had a friend over who said she had only read one book since university. Laura said she could not count how many books she had read.

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Banking Godin Airlines Efficiency 157