Lead Change Blog

OCTOBER 8, 2020

A great leader knew to only employ as much leadership as was needed to influence the outcome. Here are three keys to naked leadership. How would your leadership actions change?” ” What does leadership look like when command and control are irrelevant as leader tools for influencing? ” I asked him.

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Power Airlines COO Bottom-up 319

Terry Starbucker

JANUARY 23, 2014

I’m honored to chat with one of my leadership mentors on my latest More Human Leadership Podcast - author, keynote speaker and consultant Steve Farber. Here are the main points we cover during the podcast: Steve’s “defining moment” when he knew leadership development was his passion.

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Download Leadership Airlines Energy 296

Leading Blog

FEBRUARY 8, 2019

M INTZBERG’S 20th book, Bedtime Stories for Managers , is a thought-provoking page-turner. (In To this end, he dedicates the book to “all those managers who eat the scrambled eggs to help their organization work like a cow.” Eastern Airlines went belly up because of those scrambled eggs. Say “organization” and we see leadership.

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Management Airlines Mintzberg Advertising 277

Lead Change Blog

APRIL 23, 2020

In respect to leadership, the core element upon which everything else is built is TRUST. Here’s a picture of what TRUSTworthy leadership looks like in turbulent times—and, as it turns out, it looks like this in “normal” (whatever that ends up being) times, too. What does your team’s attitude reflect about your leadership?

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Collins Crisis Leadership Airlines 202

The Practical Leader

JUNE 23, 2021

In his book, Lovemarks: The Future Beyond Brands , Kevin Roberts, CEO of the global advertising agency, Saatchi & Saatchi, explains that fads attract, but without love, it’s a passing infatuation. That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high.

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Airlines Fixed Costs Collins Video 64

Strategy Driven

OCTOBER 14, 2013

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. I hope airline employees at your airport act that way!

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Airlines Open-book Customer Loyalty Competitive Advantage 58

Modern Servant Leader

JUNE 9, 2014

Imagine buying a full vacation package for your anniversary through a major airline. Then, when booking your flight, that airline chose to seat you with strangers rather than your spouse. For anyone interested, the company in this case was Delta Airlines / Delta Vacations.

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System Airlines Travel Learning-by-Doing 185

Leading Blog

JANUARY 16, 2023

Leadership teams for authentic challenger brands evaluate the competitive landscape with an eye toward changing something fundamental about the way they approach the business. Famous challenger brands such as Red Bull, Southwest Airlines, and Motel 6 are very specific about what they have to offer and who their products or services are for.

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Brand Advertising Marketing Strategy Competitive Advantage 289

Modern Servant Leader

FEBRUARY 28, 2012

Branson is the founder and head of Virgin Group (including Virgin Atlantic Airlines, Virgin Megastores and literally hundreds of other organizations). When I bought the book, I was not sure which attribute of Sir Richard to expect: all business, life-on-the-edge or philanthropist. Key Principles.

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Books Servant Leader Review Airlines 199

First Friday Book Synopsis

OCTOBER 1, 2013

Yeh Zero Time Publishing (2014) Note: Occasionally I re-read a book published years ago simply for the pleasure of spending time again with a dear friend. That is especially true of this book. Bob''s blog entries "five strategic arts" The Art of Possibility and Southwest Airlines) CEO David Neeleman Coach John Wooden of U.C.L.A

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Airlines Books Review Banking 75

The Practical Leader

AUGUST 16, 2023

One morning, I asked a group of very quiet participants a series of questions about their organization’s climate and leadership effectiveness. He authored 57 books, including a book on his experiences as a Jewish prisoner in the Auschwitz and Buchenwald concentration camps. I was getting very few responses.

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Energy Crisis Absenteeism Leadership 52

Lead on Purpose

NOVEMBER 10, 2012

Throughout the ages, leaders and followers alike have wondered whether the process of leadership depends on inborn traits or whether it can be taught. Still, some people who strive for leadership never quite achieve it. Leadership skills can be taught. What is different about strategic leadership?

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Leadership Education Short-term Competitive Advantage 227

Tanveer Naseer

FEBRUARY 21, 2012

That’s the basis of my conversation with business strategist and author Andrea Kates in this latest episode of “Leadership Biz Cafe”. for Canadian readers) To learn more about the Business Genome and how it can help with your organization’s next innovation project, visit businessgenome.com.

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Innovation Leadership Airlines Brand 189

Leading Blog

AUGUST 8, 2011

For example: Emphasize One Goal – Gordon Bethune, CEO of Continental Airlines, recognized that his customers valued on-time performance. In the case of Enron, Sherron Watkins signaled to Ken Lay, the chairman of the organization, that something was wrong with the company’s partnerships and the way they were kept off the books.

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Leadership Simon Cooper Gordon 282

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

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Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

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Leadership Servant Leader Airlines Learning-by-Doing 100

Great Leadership By Dan

SEPTEMBER 29, 2016

When I worked at Southwest Airlines, we were taught that we were in the customer service industry even though we flew airplanes. As a former 15-year executive with Southwest Airlines, she takes principles and practices she helped develop to companies that strive for better employee engagement and loyalty.

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Leadership Development Development Airlines Loyalty 120

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Leadership Tip: great service cultures give employees leeway and power. a classic book about Southwest. Used by permission of HarperCollins Leadership.

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Airlines Mission Statement Customer Loyalty Mayo 108

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. David Nielson brings over four decades of corporate, Fortune 500, and private consulting experience in organizational change management, leadership development, and training. Nothing of me is original.

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Succession Restructuring Airlines Constraint 235

Modern Servant Leader

OCTOBER 24, 2014

Background: This post is part of a series defining the principles of Servant Leadership via the acronym SERVANT ( Selfless , Empathetic, Resolute, Virtuous, Authentic, Needful and Thorough). For more, visit the overview at this link or sign up for the free online course, Servant Leadership 101. Share this quote on Twitter | LinkedIn ].

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Servant Leader Greenleaf Airlines Definition 210

Skip Prichard

OCTOBER 12, 2020

After reading her book, which is full of her wisdom, I reached out to her so that I could share some of her counsel with you. It sounds fluffy but self-care is like putting on the airline mask. Leadership Tip: Know your leadership style and the circumstances where you are at your best. She is the CEO of Outsell, Inc.

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Open-book Self-aware Books Airlines 143

Michael Lee Stallard

DECEMBER 23, 2011

In Malcolm Gladwell’s most recent book, Outliers: The Story of Success , connection is a theme throughout. Similar to Gawande’s book, we learn that the key to airline safety is to reduce human error by making sure pilots, co-pilots and air traffic controllers are connected in both a rational and emotional sense.

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Airlines Learning-by-Doing Books Team 281

Lead Change Blog

DECEMBER 7, 2017

Southwest Airlines has garnered loyal customers and employees but making humor a hallmark of everything they do. On another flight, the pilot got on board with a book title obvious in his briefcase: “How to Fly a Plane”. On another flight, the pilot got on board with a book title obvious in his briefcase: “How to Fly a Plane”.

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Aaker Bond Goleman Emotional Intelligence 251

Persuasive Powerhouse

AUGUST 29, 2010

Will they benefit or at least not be further deprived?” ~ Robert Greenleaf The concept of servant leadership can often seem the antithesis to many organizational cultures, where top-down, command and control are the norm. Posted in Uncategorized 10 Responses to “When Servant Leadership Goes Awry&# Kevin W. Please stop by again!

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Servant Leader Greenleaf Leadership Airlines 250

Modern Servant Leader

OCTOBER 9, 2012

David McCuistion is a Modern Servant Leader subscriber and fellow Servant Leadership advocate. When I heard of his military background, Servant Leadership experience and his platform in Vanguard Organizational Leadership , I asked him for an interview. He kindly obliged, below… Servant Leadership Questions and Answers.

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Servant Leader Mission Statement Greenleaf Leadership 189

Modern Servant Leader

NOVEMBER 8, 2012

Dear Opponent of Servant Leadership , No, I’m not naive. You think Servant Leadership doesn’t work “in the real world” I guess organizations practicing servant leadership like Southwest Airlines, Vanguard, REI, U.S. This, in essence, is what most leadership books boil down to.

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Reis Airlines Education Long-term 198

Lead Change Blog

APRIL 1, 2016

A leadership lesson Chip gained from his first job was: inclusion will get you more commitment than control. . When asked about one of the best moments he has had professionally, Chip shared, “Watching my books hit the national best seller list. Being on CNBC, Fox Business, CNN and ABC pitching a new book.

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Levitt Godin Customer Loyalty Airlines 150

Great Leadership By Dan

APRIL 6, 2017

We’ve worked with four-star generals who describe their leadership method this way: “I give my people the bottom line of what’s gotta happen. Former Alaska Airlines CEO John Kelly was a master at knowing when to take charge through one of his conative capabilities – innovating solutions. Co-authors Gino Wickman and Mark C.

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Delegation Airlines Seminar Bottom-up 217

Great Leadership By Dan

OCTOBER 15, 2015

On the first point, people need look no further than restaurants and airlines. Southwest Airlines is a great example; flight attendants and pilots joke all the time. Contrast this with virtually all other American airlines, whose people sport grim looks and often act irritably with customers. Which airlines perform the best?

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Airlines Human Resources Mayo Politics 120

In the CEO Afterlife

JULY 2, 2013

In the book, the renowned marketing professor said there was no such thing as a commodity, only people who think like commodities. Airlines, cable providers, telecommunication firms, and credit card companies promise customer service every day. Many years ago I read Theodore Levitt’s The Marketing Imagination. Few deliver it.

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Marketing Levitt Telecommunications Brand 257

Great Leadership By Dan

SEPTEMBER 16, 2013

Daniel Pink presents one of the most compelling, research-based cases for the power of autonomy in his book “ Drive- The Surprising Truth About What Motivates Us.” Same with Southwestern Airline attendants – I’ve never seen two attendants do their inflight announcements the same way – and they truly seem to enjoy it when they do!

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Motivation Airlines Delegation Micromanagement 273

Skip Prichard

DECEMBER 13, 2021

Karen has spent the last decade creating leadership movements for health, safety and wellbeing that save lives and boost business performance. Her book People Power: Transform your Business in the Era of Safety and Wellbeing is out now. Leadership Health. This is guest post by Karen J. Imagine this scenario.

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Stress Absenteeism Airlines Definition 122

Tanveer Naseer

FEBRUARY 14, 2011

His latest book, &# From Bud to Boss – Secrets to a Successful Transition to Remarkable Leadership “, was co-authored with Guy Harris and will be available online and in bookstores starting tomorrow. Recently, his team created the Bud to Boss Community , a free online resource to help people who are new to the role of leadership.

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Airlines Industry Tactics Newsletter 217

Lead Change Blog

FEBRUARY 17, 2016

The Nobel Peace Prize winning president was a championship boxer at Harvard and the author of thirty-eight books. When I first met then Southeast Airlines CEO, Herb Kelleher, we were both working the booth at the 1997 BookExpo at Chicago’s McCormick Center. Kevin and Jackie Freiberg’s great book, Nuts! Forestry Service.

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Six Sigma TQM Airlines Wilde 150

Lead Change Blog

FEBRUARY 12, 2015

At the annual Southwest Airlines Halloween party, CEO Gary Kelly showed up dressed as KISS. According to authors Linda Hill, Greg Brandeau, Emily Truelove and Kent Lineback in their book Collective Genius , Italian born Luca first learned to speak German so he could converse with his associates directly and not through a translator.

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Open-book Airlines CEO Hotels 150

The Practical Leader

FEBRUARY 13, 2012

They’ll often use another L-word — leadership — in complete ignorance of how their loveless “bottom line” orientation is rooted in pessimism and fear. In their new book, Great by Choice , Jim Collins and Morten Hansen, feature Southwest in their extensive research on “10X companies.”

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Airlines P&L Collins Leadership 53

Steve Farber

APRIL 13, 2017

A Lesson from the Un-Friendly Skies of United Airlines. The ensuing bad PR caused United Airlines’ stock price to plunge by 10%, costing shareholders $180 million along with nearly 17 million negative views on YouTube (as of this write-up). One would think United Airlines learned their lesson from that PR fiasco.

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Airlines PR Taylorism Taylor 74