Rich Gee Group

MAY 3, 2022

Tool #5 - Red Ocean/Blue Ocean Strategy This week, let’s understand how companies position themselves in the marketplace to succeed - The Red Ocean/Blue Ocean Strategy. Summary: Strategic moves create a leap in value for the company, its buyers, and its employees while unlocking new demand and making the competition irrelevant.

Blue Ocean Strategy 195

Blue Ocean Strategy Tools Strategy Mauborgne 195

HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. What forms does this take at the company? Keller, 2019.

Airlines 80

Airlines Mission Statement Human Resources Learning-by-Doing 80

First Friday Book Synopsis

JULY 15, 2011

Here is an excerpt from an article featured in the July issue of Southwest Airlines’ Spirit magazine. To read the complete article, a “must read,&# please click here. * * * Whether you’re founding a company or just want to look brilliant, take some cues from [.]. These are the first five and the last two.

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Airlines Magazine Article Company 136

HR Digest

SEPTEMBER 2, 2021

After the initial trickle of panic came a stream of announcements from companies mandating vaccines for all or some employees. Here’s a list of all companies who have already announced their Covid-19 vaccination plans. Capital One: The company requires all its employees to be fully vaccinated before returning to the office in November.

Company 98

Company Offshoring Airlines Banking 98

Michael Lee Stallard

NOVEMBER 16, 2014

For example, Southwest Airlines has a Culture Office that reports to the CEO. In addition, there is a Culture Committee of 150 individuals who are spread throughout the company. Establishing a culture office or center that reports to the CEO and promotes connection is a best practice.

Airlines 286

Airlines Committee CEO Report 286

HR Digest

AUGUST 26, 2022

It might seem impossible for an ex-offender to be offered a job at any company. There are companies that hire felons—top companies for that matter. In this article, we’ll look at what companies hire felons and what is required to get hired too. What companies hire felons? Delta Airlines.

Company 52

Company Pre-Employment Screening Airlines Franchising 52

In the CEO Afterlife

APRIL 8, 2012

But unlike Apple, most big companies don’t have the will or the way to cut through the quagmire of red tape to “just do it”. Even Procter & Gamble, a perennial success and a company I greatly admire, struggles to find nimbleness. Check out the complete list of similarities between big companies and snails. Snails are slow.

Company 212

Company Bureaucracy Airlines Banking 212

Eric Jacobson

MAY 21, 2013

If you''ve flown Southwest Airlines you know they''re tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 97

Airlines Committee Leadership Styles Magazine 97

Lead Change Blog

OCTOBER 8, 2020

I recently did a Zoom interview with the CEO of a high-tech company who directly or indirectly reminded me several times during our thirty-minute interview that he was the CEO. And, I get a real kick out of making them happy and proud to be associates with our company.” Love Employees and Customers More Than the Scoreboard.

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Power Airlines COO Bottom-up 319

Eric Jacobson

OCTOBER 16, 2011

I always look forward to my flights on Southwest Airlines. That's because I get to read Gary Kelly's (Chairman, President and CEO) monthly column in the airline's in-flight magazine. This month, Kelly speaks to Southwest's Core , a core of values and company culture principles that leaders should emulate.

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Airlines Magazine CEO Company 72

Lead Change Blog

MAY 20, 2021

The true story is a part of the Southwest Airlines folklore—stories you would retell around the corporate campfire. The public relations team struggled to find new ways to try and appease Mrs. “Be courageous” is one of Southwest Airlines’ Warrior Spirit core values. They led from a core of authenticity.

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Leadership Airlines Letter Audience 226

Leading Blog

OCTOBER 1, 2023

When Facebook made "Move fast and break things" an informal company motto, it fueled a widely held belief that we can either make progress or take care of people, one or the other. Leadership experts Frances Frei and Anne Morriss argue that this belief is deeply flawed—and that it keeps you from building a great company.

Books 278

Books Leadership Executive Coaching Learning-by-Doing 278

First Friday Book Synopsis

JANUARY 24, 2015

A union group is suing American Airlines, claiming supervisors are pressuring mechanics to release planes before they are safe to fly. American Airlines denies the allegations, saying that it complies with federal safety rules. […].

Airlines 70

Airlines Transportation Objective Blog 70

Modern Servant Leader

JUNE 9, 2014

Imagine buying a full vacation package for your anniversary through a major airline. Then, when booking your flight, that airline chose to seat you with strangers rather than your spouse. If that is not possible, the vendor may consider allowing us to pick our own seats, as Southwest Airlines (a servant leadership company ) does.

System 185

System Airlines Travel Learning-by-Doing 185

Tanveer Naseer

MAY 30, 2017

Or at least they did until it was revealed that the company had given its executives a 50% pay hike after laying off 11 000 employees and asking for over $1 billion in bailout funds from the provincial and federal government in order to help keep them afloat.

Organization 279

Organization Airlines Learning-by-Doing Examples 279

Eric Jacobson

JUNE 19, 2012

Yesterday, Southwest Airlines celebrated its 41st anniversary. I admire their company culture and applaud their customer service. Chairman, President and CEO, Gary Kelly, shares some insights into the airline' culture in the June issue of the airline’s in-flight magazine. And, that “cause” is serving its customers. “We

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Airlines Examples Magazine Follow-up 56

The Practical Leader

JUNE 23, 2021

” Companies decimated by the pandemic especially need to feel the love to bounce back. That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines.

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Airlines Fixed Costs Collins Video 64

Lead Change Blog

OCTOBER 3, 2018

Sinek reflected and surmised that the true problem he observed was that this airline did not trust their employees to manage what is in front of them and handle it competently. Sinek states that one principle he looks for in successful companies is vulnerable teams. Vulnerability . Vulnerable employees are unguarded and empowered.

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Airlines Simon Micromanagement Uncertainty 284

Strategy Driven

OCTOBER 14, 2013

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. I hope airline employees at your airport act that way!

Airlines 58

Airlines Open-book Customer Loyalty Competitive Advantage 58

Eric Jacobson

NOVEMBER 3, 2020

“In the next ten to fifteen years, rapid change in a post-pandemic world and emerging technology will revolutionize nearly every job, eliminate some, and create new forms of work that we have yet to imagine,” says Deanna Mulligan , author of the new book, Hire Purpose: How Smart Companies Can Close The Skills Gap. It is the entire world.

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Skills Company Shaw Crisis 65

Lead Change Blog

AUGUST 26, 2021

Years ago, I worked with the Ritz-Carlton Hotel Company and stayed at the Pentagon City, VA property near Reagan International Airport. Horst Schulze, the founder of the Ritz-Carlton Hotel Company, coined the phrase “ladies and gentlemen serving ladies and gentlemen” to describe the culture they strived to be.

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Bond Hotels Leadership Competitive Advantage 317

The Horizons Tracker

NOVEMBER 27, 2022

. “Now that we know more than just anecdotally that solidarity with Ukraine makes people willing to pay more and act, organizations and companies can implement it in their strategy. If, for instance, an airline company intentionally avoids buying Russian oil, they should make sure to use it in their marketing activities.

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Energy Airlines Cost Document 127

Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 66

Airlines Committee Leadership Styles Magazine 66

Leading Blog

JANUARY 16, 2023

Famous challenger brands such as Red Bull, Southwest Airlines, and Motel 6 are very specific about what they have to offer and who their products or services are for. For more than 30 years, he’s helped some of the country’s most successful companies build their brands. 10, 2020).

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Brand Advertising Marketing Strategy Competitive Advantage 288

Modern Servant Leader

JANUARY 3, 2019

Herb Kelleher, the founder and Chairman Emeritus of Southwest Airlines , passed away today (January 3rd, 2019). I will always be grateful for the examples he set and the evidence he delivered: proof positive that servant-leadership makes great companies and even better people. Thank you, Herb. Herb Kelleher Quotes.

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Servant Leader Airlines Loyalty Participative 162

The Horizons Tracker

JULY 30, 2023

Research from INSEAD suggests that it might also be helping grease the wheels of innovation as it eases connectivity between international companies and their subsidiaries. The researchers explore not only whether nonstop flights support innovation within companies but also how they might do so.

Travel 98

Travel Innovation Airlines Incentives 98

Skip Prichard

JANUARY 14, 2020

Company culture is a hot topic of business discussion, dilating a lot of pupils and inducing heavy breathing in the board room. As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Outstanding Customer Service Cultures.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

Lead Change Blog

MAY 4, 2021

John writes: “ Every business person has a “philosophy” for how they think a company should be run. Eileen explains: “ Eileen reminisces about an airline trip taken on her 30th wedding anniversary where she met the amazing Beth. Follow Ken on Twitter @RapidStartLdr. Development. Creativity/Inspiration.

Leadership Development 365

Leadership Development Development Leadership Ethics 365

LDRLB

JUNE 1, 2012

In 2000, Fortune released its annual list of the 500 largest companies in America. Just ten years later, when Fortune released its 2010 Fortune 500 list, two-thirds of those companies in the top 25 fell off the list. The top 25 in the Fortune 500, held familiar names like Blockbuster and Kmart. Jason Jennings believes he knows why.

Company 115

Company Airlines Case Study Proposal 115

Eric Jacobson

FEBRUARY 1, 2021

“In the next ten to fifteen years, rapid change in a post-pandemic world and emerging technology will revolutionize nearly every job, eliminate some, and create new forms of work that we have yet to imagine,” says Deanna Mulligan , author of the book, Hire Purpose: How Smart Companies Can Close The Skills Gap. It is the entire world.

Skills 50

Skills Company Shaw Crisis 50

Strategy Driven

DECEMBER 30, 2019

This article takes a look at small business jets and how they can benefit your company. Decisions have to be made quickly, and sometimes that means making last-second travel plans that don’t coincide with airline schedules. Another tool that can provide a competitive edge is transportation. Greater Flexibility.

Travel 66

Travel Competitive Advantage Company Airlines 66

Lead Change Blog

SEPTEMBER 12, 2017

When we believe in what we are doing as a company, the team comes together and achieves significance, not just success. We can talk about engagement, employee surveys or whatever your company may measure to feel good about itself. More importantly, what are the stories of how your company is affecting lives? Encourage Hope.

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Blanchard Airlines Survey Company 238

Eric Jacobson

DECEMBER 3, 2009

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 50

Airlines Committee Leadership Styles Magazine 50

LDRLB

JUNE 1, 2012

In 2000, Fortune released its annual list of the 500 largest companies in America. Just ten years later, when Fortune released its 2010 Fortune 500 list, two-thirds of those companies in the top 25 fell off the list. The top 25 in the Fortune 500, held familiar names like Blockbuster and Kmart. Jason Jennings believes he knows why.

Company 94

Company Airlines Case Study Proposal 94

Great Leadership By Dan

OCTOBER 15, 2015

While companies seek to create jobs, customer benefits, wealth and community prosperity, forces within have become the “thought police,” particularly human resources and legal. Companies with happy employees perform far, far better than those with miserable staff; and 2. Which airlines perform the best?

Airlines 120

Airlines Human Resources Mayo Politics 120

Talent Anarchy 1

AUGUST 26, 2023

For example, long-haul truck drivers can earn a comfortable income, and airline pilots are among the highest-paid professionals in the industry. Benefits Packages T ransportation companies often provide comprehensive benefits packages to their employees, which may include health insurance, retirement plans, and paid time off.

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Transportation Career Airlines Industry 78

Modern Servant Leader

MAY 15, 2012

When actor/director Kevin Smith ( Clerks , Dogma and more) was removed from a Southwest Airlines flight, because the crew believed he was large enough to require two seats, Smith blasted Southwest on Twitter. The airline apologized to Smith for any offense. Southwest Airlines responded with integrity to Kevin Smith's complaints.

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Media Airlines Quality Focus Group 197