Eric Jacobson

FEBRUARY 1, 2021

“In the next ten to fifteen years, rapid change in a post-pandemic world and emerging technology will revolutionize nearly every job, eliminate some, and create new forms of work that we have yet to imagine,” says Deanna Mulligan , author of the book, Hire Purpose: How Smart Companies Can Close The Skills Gap. It is the entire world.

Skills 50

Skills Company Shaw Crisis 50

HR Digest

MAY 3, 2019

The modern economy demands transforming companies endlessly, necessitating profound changes in the workforce and talent strategy. These qualities are evident in the 10 men and women who’ve achieved a spot in The HR Digest’s 2019 list of the 10 Powerful HR Leaders. Never have HR leaders had to handle so much change so rapidly.

Power 75

Power Ries Human Resources Airlines 75

Great Leadership By Dan

JUNE 16, 2012

In matrix companies, much work takes place across functions with employees reporting to multiple bosses and participating in teams created across departments and areas of expertise. To adapt to fast-changing market conditions and to respond to complex customer challenges in today’s competitive landscape, companies must innovate.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Modern Servant Leader

OCTOBER 9, 2012

David McCuistion is a Modern Servant Leader subscriber and fellow Servant Leadership advocate. When I heard of his military background, Servant Leadership experience and his platform in Vanguard Organizational Leadership , I asked him for an interview. He kindly obliged, below… Servant Leadership Questions and Answers.

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Lead Change Blog

APRIL 1, 2016

A leadership lesson Chip gained from his first job was: inclusion will get you more commitment than control. . Helping the CEO of Southwest Airlines launch a best-selling book. He thinks these are the most important qualities in leaders: humility. Being on CNBC, Fox Business, CNN and ABC pitching a new book. trustworthiness.

Levitt 150

Levitt Godin Customer Loyalty Consultative 150

Lead from Within

JUNE 9, 2018

He went on to build eight separate billion-dollar companies in eight different industries, but business school was difficult–especially because he suffered from an acute combination of dyslexia and attention deficit disorder. . THE LEADERSHIP GAP. A Leadership Manifesto: A Guide To Greatness. Success comes in many forms.

Succession 135

Succession Learning-by-Doing Airlines Career 135

Marshall Goldsmith

MARCH 28, 2016

At one recent convention, I had the opportunity to listen to incredibly smart, prepared HR professionals who had done their homework about the topic of engagement and important related factors like: quality of leadership, fair compensation, recognition programs, needed training, and effectively communicated corporate values.

Airlines 70

Airlines Video Human Resources Blog 70

HR Digest

NOVEMBER 17, 2018

Since the industrial revolution days, companies and economists have been after means of increasing productivity. While economists seek this increase by means of better policies and procedures, companies aimed at improving employee productivity. Perhaps your company doesn’t have one yet. Develop employee work performance metrics.

Productivity 69

Productivity Products Metrics Micromanagement 69

Tanveer Naseer

SEPTEMBER 17, 2013

Through both of these exercises, I demonstrated how the growing distractions and communication channels leaders now have to manage in their day-to-day affairs can so easily cause us to drift from the leadership path and direction we originally set out to take. That this is something that only we could do.

Organization 274

Organization Conference Audience Globalization 274

Coaching Tip

FEBRUARY 23, 2012

The companies that thrive and win as social enterprises will be those that do the most with their social connections. Just because all companies now possess the technological capability to hold social conversations with employees, customers and stakeholders, this does not mean we can automatically make these conversations valuable.

How To 110

How To Airlines Innovation Media 110

Sales Wolf Blog

NOVEMBER 1, 2010

Michael Haberman, HR Observations : "Hire Attitude vs. Aptitude": A Lesson From Disney - Southwest Airlines is famously known for having a talent management philosophy of "hire for attitude, train for skill"  Disney - another consistently high performing organization - shares that same philosophy towards employee selection.

Blog 157

Blog Middle Management Talent Management Human Resources 157

Strategy Driven

AUGUST 3, 2016

Presentations will be rated for quality and a winner will be selected. This tactic will show how well your leaders adapt to unforeseen circumstances, and denote the strength of their presentation skills along with the quality of their work. Back to Nature: To motivate executives as a team, let nature help. About the Author.

Execution 50

Execution Tactics How To Loyalty 50

QAspire

NOVEMBER 4, 2009

Most companies have similar aircrafts, equipments and infrastructure available to them. It is only customer service that enhances quality of experience and makes an airline preferable over other. You can read more about this ordeal here. Aviation is a customer service business more than anything else. Don’t Kill It!

Travel 84

Travel Airlines Learning-by-Doing Quality 84

You're Not the Boss of Me

DECEMBER 12, 2010

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← Taming the Inner Mule Facing the Blank Wall → December 12, 2010 · 8:24 pm ↓ Jump to Comments Servant Leadership…Creating an Environment of Service A lot is being said about the leader as “servant”. Okay then, herein may lie a problem.

Environment 42

Environment Servant Leader Leadership Airlines 42

Strategy Driven

JANUARY 17, 2014

Companies have increasingly embraced the role of emotion in selling products and services, but often merely pay lip service to its importance, without understanding how to harness it. But brands must go beyond marketing semantics — companies can’t just say they care, they must prove it throughout their customer interactions.

ROE 50

ROE ROI Letter Airlines 50

The Practical Leader

DECEMBER 28, 2011

Cooper and Aymen Sawaf, Executive EQ: Emotional Intelligence in Leadership and Organizations. “Celebration is given high priority in both organizations (Wal-Mart and Southwest Airlines). ” - Robert K.

Heskett 49

Heskett Emotional Intelligence Cooper Airlines 49

Strategy Driven

JULY 25, 2012

In Front Line Heroes , Bruce Hodes offers executives and business leaders advice culled from 30 years of coaching privately held companies ranging from $5 million to $100 million in size. Having customers consistently be raving fans of the company’s service is certainly a challenging and lofty goal. Why are Raving fans a good thing?

Team 52

Team BHAG Blanchard Airlines 52

Strategy Driven

JUNE 30, 2014

SIXTH REALITY: The prospective customer must perceive value in your sales offering, trust you as a person and as a company, perceive that they win as a result of purchase, and be able to visualize outcome after purchase (maybe with the help of your video testimonials). They do not care about your urgency to make quota. Insincere follow-up.

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

Harvard Business Review

NOVEMBER 25, 2015

In a recent strategy meeting we attended with the leaders of a Fortune-500 company, the word “culture” came up 27 times in 90 minutes. How to Be a Company That Employees Love. You’re distracted, and you might not even care about the work itself or the quality of the outcome. DAVE WHEELER FOR HBR.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Skip Prichard

OCTOBER 21, 2019

Thirty Lessons I Learned About Leadership. Leadership is a lifelong journey through different experiences every day. This chapter offers thirty lessons as a reflection of my leadership experience. Leadership Tip: Learn how to make small steps while dreaming big. Leadership is not a dictatorship. Oleg Konovalov.

Leadership 88

Leadership Diversity Learning-by-Doing Licensing 88

Strategy Driven

OCTOBER 29, 2012

Here are more painful ‘reputation’ questions about your company and your products : What are you doing to build it? HARD QUESTION: Are you trying to justify price, or does your quality reputation precede you? Blackberry, American Airlines, Barnes & Noble, Microsoft, and Tiger Woods to name a few.

Brand 50

Brand Reputation Customer Loyalty Industry 50

Harvard Business Review

APRIL 12, 2013

But the kind of organization that marks our own historical moment is, arguably, the turnaround company. So what does it take for a leader to pull a company out of the doldrums, or indeed out of real or potential bankruptcy? The 1960s were the age of the conglomerate. In more recent decades, the startup has achieved iconic status.

Company 8

Company Video CEO Crisis 8

Frank Sonnenberg Online

JUNE 21, 2021

This post is an excerpt from his excellent, internationally bestselling book CHANGE-friendly LEADERSHIP. senators, and headed worldwide communications at Campbell Soup Company. Change-friendly is also about leadership. Not leadership by title and certainly not leadership by command or control. Why settle for less?

Hotels 124

Hotels Stress Resistance Restructuring 124

Harvard Business Review

APRIL 2, 2014

The art of endurance can be studied in some of the world’s oldest companies. The company has been around for over 250 years. It started life as an ironworks company, pursued vertical integration by entering coal, eventually moved into pressed steel wheels before diversifying into front wheel drive technology and beyond.

Competitive Advantage 9

Competitive Advantage Airlines Long-term Telecommunications 9

Deming Institute

JANUARY 19, 2017

Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). Related: Clay Christensen’s Milkshake Marketing – Customer Focus is at the core of a well managed company – What Job Does Your Product Do?

Deming 28

Deming Christensen System Innovation 28

Women on Business

JANUARY 24, 2011

When all attributes are equal in a competition, the company who gets the contract has a personal connection. One half of building business is supplying quality products or services; the other half is skill in building relationships. As a backlash against increasingly international trends, relationships matter more.

Press Release 100

Press Release Discount Advertising Sharpe 100

Harvard Business Review

DECEMBER 9, 2015

But building a company employees truly love reverses the equation: it’s almost all inspiration, and sweat has only a little to do with it. This is the unexpected conclusion of new research from Bain & Company, conducted in conjunction with the Economist Intelligence Unit. How to Be a Company That Employees Love.

360-Degree Feedback 8

360-Degree Feedback Maslow Mission Statement Bureaucracy 8

Harvard Business Review

JULY 12, 2011

Finally, medical schools are catching up to what best companies have known (and practiced) for years: Being a star performer is about more than just individual star quality. Last year, the company hired fewer than 900 people, from 90,000 résumés! "If people do poorly on the M.M.I., They're not looking for the right answer.

Airlines 15

Airlines Health Care Consensus Policies 15

You're Not the Boss of Me

MAY 11, 2009

→ May 12, 2009 · 12:55 am ↓ Jump to Comments Taking Charge: When Not to Delegate In leadership, one of the things we are always being reminded of is the importance of delegation, and with good reason. Let’s face it, everyone likes to be popular but leadership is not about popularity. What comes to mind for you?

Delegation 40

Delegation Crisis Blog McCarthy 40

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

DECEMBER 7, 2010

Now this is a blog about leadership and innovation, not about economics and politics. The most successful companies I've gotten to know understand that they create the most value when people at every level share in the value they help to create. Today, the number may be as high as 30 million. It's better for the C.E.O.,

Politics 14

Politics Bottom-up Airlines Innovation 14

Harvard Business Review

NOVEMBER 23, 2010

I also argued in my last post that the CEO has a critical and unique role to play in process improvement, enabling a company's activities to be redesigned across functions and divisions. But if board members conclude that their company's vitality depends on process improvement, what kind of CEO should they choose? We all have.

Process 15

Process CEO Operations Competitive Advantage 15

Harvard Business Review

OCTOBER 17, 2011

Employees don't care as much about the company as you think they do. Leaders, rationally enough, appeal to the company's circumstances when making a case for change. But social science points to five sources of meaning for humans at work: the impact of the work on society, the customer, the company, the team, and "me."

Motivation 15

Motivation Gordon Sharpe Airlines 15

Harvard Business Review

JANUARY 19, 2015

Swansea City gets a player of much higher quality than they could hire, and Tottenham Hotspur gets Caroll having the first team action so critical to his development. Khazanah convinced their portfolio companies to trade their leaders. Voser had more than 25 years of experience at Shell, having joined the company in 1982.

CFO 8

CFO Leadership Development Telecommunications Cost 8

Harvard Business Review

OCTOBER 24, 2011

I've written before about not-so-random acts of kindness that humanize companies and offer an uplifting alternative to a demoralizing status quo. Yet I keep thinking back to the experience, not because of the quality of the medical care I received, which was superb, but because of how uncaring the experience felt. So I'm fine.

Uncertainty 15

Uncertainty Business Model Industry Airlines 15