Strategy Driven

OCTOBER 4, 2013

It’s not enough just to handle a crisis effectively. The follow-through and crisis preparedness planning process helps to divert other crises from transpiring. Recommendations for crisis management and preparedness as part of macro planning are offered. In times of crisis, advisors are called upon more frequently.

Crisis 60

Crisis Airlines Transportation Crisis Management 60

Harvard Business Review

AUGUST 14, 2012

Leaders need to be productively paranoid. The successful CEOs in our study displayed an odd behavior that we labeled " productive paranoia." Herb Kelleher of Southwest Airlines predicted eleven out of the last three recessions. As Bill Gates said, "Fear should guide you."

Management 14

Management Licensing Crisis Hedge 14

Strategy Driven

OCTOBER 18, 2013

The same planning process that nurtures Crisis Preparedness can and must also accommodate for Crisis Management. Product Recall, Tylenol. The company’s swift recall of product from the shelves and the timely response of the company CEO were part of the crisis plan that was in place well ahead of the tragedy.

Crisis 71

Crisis Crisis Management Budgeting Risk Management 71

Harvard Business Review

JANUARY 26, 2012

They put much of their lives into helping a great company succeed by turning out products they were proud of. Gerard Arpey, the former CEO of American Airlines, did this recently. Although Kodak's employees are likely concerned about their jobs and benefits, it is clear that they are also sad because they care deeply about the company.

Cost 12

Cost Airlines Long-term Commitment 12

Strategy Driven

FEBRUARY 4, 2011

Airlines say that delays caused by air traffic controllers cost them a combined $4 billion per year. For every 1-cent reduction in the cost of jet fuel, the airlines save $170 million. One third of our nation’s Gross National Product is spent in cleaning up mistakes. Damage control, crisis management mode.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59